Cheri Bankhead Email & Phone Number

Glen Allen, Virginia, Us

Primis Financial Corp. and SeaTrust Mortgage Company join forces on June 1, 2022.

Wilmington, North Carolina, Us

Madison, Wi, Us

Onboard newly hired loan officers and entire branches companywide. Facilitate welcome calls and emails; ensuring new hires know where to quickly and easily locate tools and resources.Provide Encompass, Blend, SimpleNexus, Optimal Blue, Mavent, Frisco Lender Services, FraudGuard, Smart Fees, Simplifile, LP, DU and GUS support through help tickets and a phone queue companywide.Review files for new processors prior to submission to underwriting and for loan officers prior to sending disclosures.Conduct live and recorded training webinars for processors, loan officers and loan officer assistants.

Virginia Beach, Virginia, Us

Originate mortgage loans for new clients from realtors and other referral sources, as well as for my established clients.Experienced and trained on Jumbo, Conventional, FHA, VA, USDA, NCHFA, SCHFA, House Charlotte, HomeReady and HomePossible loan products.Loan Officer Assistant to the top producing Loan Officer in the company.Train "Green Loan Officers" and assist in organizing seasoned Loan Officers to help them greatly increase their knowledge and loan volume.Created a checklist for Loan Officers to ensure they are providing a complete application and that there are no omissions in their data entry before forwarding a loan to Compliance for disclosures and to Processing and/or Underwriting.Train Loan Officer Assistants while creating resource tools for a more streamline process on PCLender, Optimal Blue, Credit Plus, United One, Mavent, Desktop Underwriter, Loan Prospector and Day 1 Certainty .Review loans submitted to Underwriting for Priority Approval and direct LOAs on what to request from the client and/or realtor, as well as how to review the application and data entry in PCLender for accuracy.Created email signatures for requests or updates to clients, realtors, team members and third party vendors.Created a step-by-step user guide for exporting USDA loans from PCLender to GUS and on data entry in GUS.2020 STM Emmy Award winner for Social Contributor - Employee who goes the extra mile when it comes to serving the society.

Virginia Beach, Virginia, Us

Provided Loan Operating System support for PCLender companywide.Created, maintained and organized PCLender training materials and videos for the company SharePoint site.Provided PCLender "Did You Know?" emails regularly with job aids, helpful hints, updates, changes and reminders on how to avoid or fix common issues.Aided Loan Officers in trouble shooting with Loan Prospector and Desktop Underwriter errors.Created a step-by-step user guide for exporting USDA loans from PCLender to GUS and on data entry in GUS.Admin for STM Connect App with Simple Nexus and assisted with training for Loan Officers, as well as ongoing support.Tested and participated in the pilot of new implementations in PCLender prior to introducing to the rest of the company.Created and maintained the MLO Toolbox; a regional resource center for Loan Officers and Loan Officer Assistants.Supported Loan Officers by attending and assisting at realtor events.

Virginia Beach , Virginia, Us

(Monarch Mortgage)Towne Bank merged with Monarch Bank on June 24th, 2019. During the merger process, I created training materials and conducted training for legacy TowneBank Mortgage Loan Officers on Encompass, Optimal Blue, United One and Simple Nexus. I created a regional onboarding checklist and training material for newly hired Loan Officers.Conducted onboarding training for newly hired Loan Officers companywide.Provided Loan Operating System support which included answering loan product questions, brainstorming on difficult loans, and troubleshooting LOS and AUS errors.Created a regional Disclosure Desk and provided the initial training for our Compliance Coordinator, as well as, ongoing support.Created a step-by-step user guide for exporting USDA loans from Encompass to GUS and on how to complete the data entry once in GUS.Originated all regional employee loans, as well as new clients referred to me and for my established clients.Reviewed and approved marketing materials for Loan Officers.Created quick reference guides for Mortgage Insurance coverage requirements, Maximum Seller Concessions, Down Payment Assistance programs and Regional Pricing.Created and maintained the MLO Toolbox; a regional resource center for Loan Officers and Loan Officer Assistants.2016 Monarch "Wind Beneath Our Wings" Award winner.

Greensboro, Nc, Us

Originated FHA, VA, USDA, Conventional and Jumbo loans using Encompass, Optimal Blue, Loan Prospector and Desktop Underwriter.

Charlotte, Nc, Us

Originated FHA, VA, USDA, Conventional, Jumbo and Portfolio loans using UniFi, Loan Prospector and Desktop Underwriter.Coordinated with listing Real Estate Agents for the bank's foreclosed properties to prequalify potential buyers.Created quick guides to help aid Loan Officers in taking a more thorough and complete application.Received approval to submit loans directly to underwriting for a quicker turn-time process.Certified Mortgage Loan Officer - Completed all required courses through the BB&T University Certification Program.

Cincinnati, Ohio, Us

On August 16, 2007, Fifth Third Bank purchased First Charter Bank.Originated Conventional, Jumbo, Portfolio and Construction-Perm loans using UniFi, Calyx, Loan Prospector and Desktop Underwriter.2007 Pinnacle Club winner for referrals to the bank, including Homeowner's Insurance, Investments, Commercial loans and Bank products.Received the 2005 Top Performer Loan Officer Award.Sole Underwriter for all Conventional and Portfolio loans.Created an Underwriting checklist and approval form, as well as processes and procedures.Conducted Loan Prospector training for Processors and Loan Officers.Obtained Series 6 and 63 Securities License, as well as Life Insurance License.

Milwaukee, Wi, Us

Performed underwriting for Mortgage Insurance requests and Conventional loans as contracted to MGIC from mortgage lending institutions and banks.Created training material and trained newly hired employees and temps on data entry for mortgage insurance requests.

Columbus, Ohio, Us

Managed the Processing and Closing Departments.Locked interest rates with Secondary for all Loan Officers in our office.Prepared closing packages and processed loans as a back up when processors or closers were out of the office.

Roanoke, Va, Us

AmeriSouth Mortgage Company merged with ALCOVA after my tenure.Processed, originated and closed Conventional loans, as well as assisted in overall operation policies and procedures.Trained and coached newly hired Loan Officers and Processors.Creating Job Aids for Loan Officers and Processors.Reviewed all loans for accuracy before Loan Officers submitted to processing.

Education record

Education record