Cheri Cummings Email & Phone Number

Westwood Corp Offices, Orlando Fl

· Talent for identifying customer needs and presenting appropriate company product and service offerings.· Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.· Expertise in resolving escalated customer service issues.· Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook® and OTM)• Adhering to Privacy rules and regulations• Lead entry with accuracy rate of 95%• Quality Control and Confirming mortgage contracts

Orlando, Florida Area

· Fill client prescriptions· Collect payment· Process claims for pharmacist· Knowledge of ingredients in medication· Attention to detail

· Serve as Customer Service Representative for a Marriott Vacation Club. Where our motto was, do “ordinary things, extraordinarily well.”· Work closely with other departments to promote sales contests, clarify information, and distribute reports. Try to save all packages from being forfeited.· Extensive data entry and computer skills

Sell Promotional Vacation packages. Help Guest coordinate their vacations.

Pinewood Elementary

Mentor, tutor, play and assist children in afterschool program. I regularly communicated with parents about, payment schedule, fieldtrips, special events, and talent shows. Collected payments as well as explain to parents procedures for program.· Selected to coach and mentor children during after school program.· Achieved satisfactory work expected.

Wst Oaks Mall, Orlando Fl

Cashier. Customer check out. Upselling. Assisting guest with finding items and styling choices

Orlando, Florida Area

Seasonal summer employment. As a front gate CSR I was ticket seller, ticket greeter, and I ran the rental counter at times. Provided satisfactory service for those renting lockers, towel or floats. If there was a problem I was customer rep and tried to solve issue to the best of my ability before escalating issue to management.· Played key role in reducing complaints or guest issues.· Received comments from employees and management for consistently providing excellent service and tactfully resolving sensitive issues.