Cheri Bockhorst Email and Phone Number

Serve as the Chief of Staff to the BSA/AML Officer, which includes working with key internal and external stakeholders to plan and direct strategic AML activities and programs.

• Led Strategy, Planning and Governance efforts across GCB• Governed GCB Risk Committee Structures and Escalation Paths• Served as a Chief of Staff to the Head of GCB Operations Risk & Control, who reports to the head of the Global Consumer Bank• Led Change Management across Regulatory, Process, Organizational Change and Technology• Regularly communicated with and/or packaged materials for the Board of Directors, Head of Citigroup, Top Senior Executives, and Regulators• Oversaw full inventory of Global Consumer Bank Models• Led the Citi Communication and Training Strategies for the Consumer Bank

• Built and oversaw SP monitoring program, including aggregation of data from Citi Retail Services, Branded Cards and Retail Bank, to identify top risks for further evaluation• Managed team of matrixed and direct resources including Data Scientists, Data Engineers, Process Engineers, MIS and Governance Managers• Designed and managed SP infrastructure for governance forums, including associated procedures, approval requirements, and charters• Fostered relationships with the Lines of Business, Second Line of Defense, Audit and Regulators

• Managed over 2,000 AML issues across the globe, associated corrective action plans, reporting, communication and resolution• Led a team in the management of AML Operations internal audits, regulatory exams, and compliance tests globally • Oversaw comprehensive global audit and exam reporting for over 100 reviews annually • Consulted on and promoted issue self-identification and resolution

• Drove OCC MRAs from 35 issues to 0 between 2009 and 2013• Managed external regulators, including the OCC and CFPB. Specifics included establishing policy, collaborating on regulatory responses, opening issues, writing system requests, and providing direction in technology meetings. • Managed a team in setting Risk Policy across partners for the full lifecycle

• Initiated terms changes, worth over $240MM in profit, annually• Led Decision Management Acquisitions and all of Decision Management for The Home Depot (THD)• Managed team of matrixed and direct resources

• Initiated terms changes worth over $156MM in profit annually• Won CLA Award, a prestigious award that included a trip to Cancun• Led overall Decision Management function for the Citi Macy's partnership• Initiated growth initiatives focused on Visa, Balance Transfers, Cross-sells, and Upgrades• Drove creation and implementation of models for retention, new accounts, active accounts, inactive accounts, and prescreens. Models reduced mail volume by millions annually• Drove numerous regulatory initiatives• Managed team of matrixed and direct resources

• Created standard Strategy Tracking benefits impact profitability on the revenue and expense side (easily adding up to $$$, For example, these reports caused us to modify rather than pull a Sam's Strategy that was unpopular with the client-but winning by $2MM in Profit)• Developed Sam's Credit Line Challenger. As a 10% challenger, worth $3.6MM in sales for 120k in losses. If rolled out to 100%, worth 36MM in sales and 1.1MM in losses• Drove analytical process for Skip Vendor (Enkata), worth $2MM• Incorporated Bankruptcy score into a Lowes Auths Strategy (worth 400k)

• Managed a team of underwriting and client relations professionals for leasing financial institutions such as Credit Unions, Banks and Automobile captive financial institutions (like Saab Finance)• Led underwriting for Dell RVI program, worth $1.9MM, annually• Led underwriting for Terex RVI program, worth $400k, annually• Renegotiated CULA, Saab, World Omni, and FinanciaLinx programs, worth several million each

• Was directly accountable for write-off results for 700,000 Residential accounts• Drove recommendation, negotiated a contract and led an initiative to outsource Collections for Live • • Residential accounts, resulted in a 75% reduction in losses (big accomplishment considering union environment and legacy systems built in the 1960s)• Managed relationships with Collections vendors and Inter-Exchange Carriers• Developed a Risk Database• Mechanized process to refer accounts to an outside collections agency

• Managed a team of Risk Analysts for over ~25 Private Label and Bankcard portfolios, totaling over $700MM in receivables• Automated a credit line assignment process to reduce queues by 60%• Set pricing of merchant fees for contract renewals, deferred programs and deal re-structures through extensive use of income statements to solve for profitability• Set income related terms and conditions for consumer credit card agreements-proposed a change to the average daily balance calculation worth over $1MM annually.• Prepared Collections write off budgets through use of roll rate analyses and scores• Managed client and vendor relationships• Developed criteria, tracked and interpreted results for various Marketing programs such as: Credit Line Increase programs, Card Activations, Pre-screens, and Card Issuance

• Established a new line increase strategy for 80% of the portfolio-Volume tripled in the first month- the program was defines as the profitable champion 18 months later • Managed quarterly bureau scoring process for 2.5MM accounts-Improved the New Process for annual savings of $120K• Implemented, designed and analyzed adaptive control strategies for Reissue, Authorizations, Collections, Overlimit, and Line Management for 1.5 million active accounts• Managed relationship with Total Systems and Fair Isaac's Company for TRIAD• Executed a TRIAD bypass process for inactive accounts for a cost savings of $300,000 annually• Measured portfolio performance --Completed odds/losses by channel, vintage, utilization, bureau score, behavior score, payment projection score, $ at Risk, cash usage-Analyzed odds, losses, balance liquidation, yield and attrition--Reported implications to senior management• Supported Marketing programs• Forecasted and tracked TRIAD, and Bureau Scoring budgets

• Ensured profitable account selection for Marketing programs such as Retention, Upgrades, Student Cards, Batch Credit Line Increases, Activation strategies, Skip-A-Pay, and APR migration strategies• Key drove batch programs such as Skip-A-Pays and batch Credit Line increases• Supported and initiated adaptive control initiatives• Analyzed portfolio performance

Private Label Card - Operations (Multiple-Clients)