Cherie Cole Email and Phone Number

• Maintain workflow in office for optimal patient experience• Exceed monthly sales quotas through patient care, effective consultations, financial solutions and empathy• Facilitate the efficient operation of patient care areas and physician needs in delivering such care• Employee schedules, patient scheduling, confirmation calls and welcome calls to patients• Handle any patient concerns and inter-personnel staff conflicts and aid in resolution.• Maintain healthy P&L levels• Work with patients, corporate and insurance to resolve billing issues and concerns• Daily, weekly, monthly reporting to Regional Manager• Build and maintain rapport with the owner/doctor• Required attendance of weekly, monthly meetings and ongoing training sessions

• Enforce/Maintain HIPAA and JCAHO standards• Administer, direct, and oversee all departments associated with patient care throughout the largest clinic within the practice where upwards of 500 patients are seen per day, • Facilitate the efficient operation of patient care areas and physician needs in delivering such care• Employee schedules • Handle patient situations and avoid de-escalation.• Advocate for patients • Assist with billing issues and concerns • Support staff by jumping in on a floor wherever/whenever needed • Motivate/Support the collection activity for balances due on accounts• Liaison between providers and patients when needed • Screen/Interview and recruitment of team members

• Oversee, schedule, and provide Federal and Non-Federal drug screen training for all clinicians in our 26 Centers in NJ • Liaison between Riverside and eScreen, who is the provider of drug testing services and products to occupational healthcare facilities. This involves interactions with our rep as well as other eScreen/Abbott employees to resolve issues or concerns.• Extremely responsive to the needs of patients, clients, employees, Regional Managers and Center Managers. Requests are handled the same day or within 24 hours. Solid communication is my priority.• Sales - Actively pursue relationships with companies to build our Employer Health Services division. • Resolve day-to-day complaints and concerns presented by companies who utilize our services. This includes meetings with Presidents/Vice Presidents/Human Resources of companies.• Handle questions from Center Managers, Regional Managers, clinicians, and providers 7 days a week, 8 AM – 8 PM.• Enforce/Maintain HIPAA and JCAHO standards within the clinics• Participate in monthly strategy meetings with upper management as well as Center Manager, Clinical Lead and Senior Patient Care Coordinators meetings. • Partnered with schools for recruitment of new clinical staff for our NJ centers, securing resumes, doing pre-screening and interviewing processes of candidates, and hiring recommendations. • Provide on-site training for new hire clinical staff on daily clinic processes and tasks for completion of competency check lists as part of their onboarding process. • Provide excellent care always. Empathetic, knowledgeable, and able to quickly access patient needs and underlying circumstances or conditions that require immediate attention.• Innovative - always looking for ways to do things more efficiently, especially during the height of Covid when clinics were seeing 200 patients a day and were extremely short staffed.• EKGs, blood draws, injections • PPD placement, POC testing and Lab Testing

• Responsible for personal annual sales goal of $5MM annually as well as motivating, mentoring, assisting team members achieve their individual assigned sales quotas (2MM – 4.5MM).• Cultivated business relationships with over 1000 vendors.• Consistently maintained a level of excellence and rapport with vendors and end users. • Maintained strong profit margins for the company • Strong understanding of banking regulations & confidentiality agreements • Created and ran contests for all sales divisions within the company.