Responsible for Property wide Guest Service and Experience. Lead the Property in MGM SHOW Corporate Standards.Oversee the MLife Desk and Special Events.Ensure Guest Satisfaction.

Project Development: Opened the Casino Floor at Empire City in 2006. Hired staff, wrote Policy, Established Training Guidelines, Set up Floor, Assisted with Licensing process. Currently Responsible for the interviewing, hiring and training of over 80 VGM Attendants.Responsible for the hiring and training of 20 VGM Supervisors 5MmanagersSet up training outline and schedule for staff upon pre-opening of facility.Set up Schedule for floor coverage upon full operation of facility.Meet with Vendors to discuss issues with Video Gaming Machine. Supervise Attendants and Supervisors on a daily basis.Meet with Finance and other Departments to coordinate efforts for facility operation.Continue to hire and evaluate current and prospective staff. Including assisting with application process, orientation and uniform. Establish guidelines in a proactive manner in the absence of the Director.Handled customer disputes on an ongoing basis. Have operated the Management terminal for repays and disputes.Have acted as contact person for all Vendor Meetings.Assist with Promotions.Assist with filling in of Director responsibilities during interim