•Senior Team leader/village leader 2022/2024 •Proficient in sustaining productivity, while managing multiple projects in a demanding and fast-paced environment.•Mentor new agents to successfully boost proficiency and consistently deliver leadership-initiated goals/ KPI’s.•Firsthand experience and deep understanding of a diverse range of personalities and helix personas•Oversee domestic and international travel needs for multiple clients.•Responsible for processing invoices, refunds, reconciliations and accounts receivable for all travel bookings.•Develop monthly, quarterly and annual operating budgets and business plans.•Establish and drive targets for the store, and for individual agents.•High attention to detail and experience in being adaptable.

•Working towards weekly and Monthly KPI's and targets to drive profit in the business.•Managed day-to-day operations, including supervision and sales training for a 4-5-member team.•Trained new hires on relationship building, sales processes, product knowledge, customer needs analysis and overcoming objections.

• Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.• Schedule and receive food and beverage deliveries• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.• Ensuring quality customer service and complaint handling when • required

•Schedule and receive food and beverage deliveries•Food and drink preparation, order taking, gaming attendant.

•Cleaning, food and drink preparation, box office and candy bar attendant.Achievements•Made HOST supervisor, 2002