I am an accidental Service Designer turned Product Manager/Owner and Scrum Master.My journey began in business operations and development, where an unexpected foray into design thinking charted a new professional course. This experience was not just eye-opening but career-defining.I specialise in leading teams through the complexities of problem-solving, applying proven methodologies to transform insights into actionable, impactful strategies and products. I have had the privilege of working with and advising medium to large organisations across the fintech, legal, healthcare, maritime, nonprofit, education, luxury retail, FMCG and real estate sectors on their digital transformation journey. In my own time, I volunteer with the Lien Foundation and Rainbow Center on pro bono projects aimed at developing social inclusion. Guided and fuelled by these experiences, I aspire to continue building products that not only meet current needs but also foster a more inclusive and accessible world.