Cherie Wade Email & Phone Number

Houston, Tx, Us

he Sales Enablement Collective exists to create a space to help individuals and organizations drive company-wide alignment around sales enablement as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

Remote

United States

United States

Sugar Land, Texas, United States

Houston, Tx, United States

Sugarland

Houston Zoo

Experienced Events/Catering Professional with a passion for team building, empowerment, growth, and customer oriented

Houston, Texas

•Execute written sales agreements for large-scale and complex full-service meetings, conventions and events with more than 300 cumulative room nights•Negotiate terms and pricing of vendor partner agreements and service agreements with companies and organizations affiliated with group business•Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts•Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process•Partner with operations departments•Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward•Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly•Recruit, interview and train team members

Greater New Orleans Area

• Directs 40-60 complex events/programs per year with at least 40% being Key Accounts for the company• Oversees customer experiences from file turnover through post event phase until turnover back to sales for groups ranging in size from 60-200 rooms nights on peak with 100-400 attendees averaging a revenue of $50,000-$150,000 per event• Proactively identifies operational challenges associated with groups and partners with the hotel staff and customers to quickly resolve and identify win-win solutions• Assists supervisor with the overall department management operations forecasting, budgeting, P&L Management• Group Forecast Accuracy 7.8% to a goal of 10% for the company• Displays leadership in client hospitality and ensures consistent, high level service throughout all phases of events and ensures all products and services exceed their expectations, creating loyalty and leading to increased market share. My leadership skills and consistency earned me Ritz-Carlton, New Orleans Leader of the Year 2014 and Leader of the Quarter 2014 Q4• Individual Catering and Meeting Planner Overall Satisfaction Score of 80%• Individual Upsell Revenue per Cover Achievement of 118%

New Orleans, La

• Prepared all event documentation and partnered with hotel departments to ensure consistent service to the brand standard• Served as a liaison between the hotel and the guest and oversaw the customer experience from file turnover through the post event phase until turnover back to sales• 2014 Total Banquet Budget 114.1%• 2014 Individual Upsell Revenue per Cover 145.9%• 2014 Individual Catering and Meeting Planner Overall Satisfaction Score 83.3%• 2014 Group Forecast Accuracy 9.3%• $558,288 Revenue Achieved in 2014• Promoted to Senior Manager within 6 months of being in Manager position

The Westin Galleria & Westin Oaks Houston At The Galleria

• Managed, coordinated and effectively executed details with precision• Intuitively monitored all contractual agreements pertaining to F&B and special concessions• Proactively elevated F&B revenues for groups by at least 20% by inspiring affiliate business and transforming clients' needs from basic to modern in keeping with brand image• Maintained a strong presence on the floor delivering quality service to clients and build special relationship with both the sales team and clients to ensure repeat business• Produced and distributed meeting resumes and communicated any changes/updated information to hotel departments. Participated in site visits and planning meetings for upcoming groups and potential affiliate business• Included credit information submitted in the account management software system at point of turnover, to include estimated amount of billing, billing type and appropriate contact updating information necessary until departure

Houston, Texas Area

• Managed event logistics and operations ensuring that events progressed seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy• Delivered excellent customer service throughout the customer experience and encouraged the same from other associates• Assessed organizational situations within the department and formulated processes• Served as Renaissance Guest Experience Mentor and facilitated orientation training for new hires

United States

• Prepared reports on staffing levels and status of personnel• Evaluated personnel qualifications for special assignments• Prepared and processed requests for transfer or reassignment• Processed classification/reclassification actions• Prepared orders and requests for orders• Prepared and maintained officer and enlisted personnel records• Prepared and reviewed personnel casualty documents• Monitored suspense actions• Initiated, monitored, and processed personnel evaluations• Transferred records• Processed soldiers for separation and retirement• Processed and executed personnel service center level procedures and actions• Processed applications for officer candidate school, warrant officer flight training, and other training• Processed recommendations for awards and decorations• Processed bars to reenlistment and suspension of favorable personnel actions• Initiated applications for passports and visas• Monitored appointment of line of duty, survivor assistance, and summary court officers• Processed line of duty investigations• Processed deployment forms• Prepared letters of sympathy to next of kin• Typed correspondence and forms in draft and final copy• Posted changes to army regulations and other publications• Prepared and maintained flies on an automated data processing system• Applied knowledge of provisions and limitations of freedom of information and privacy acts• Mastered knowledge of Army Regulations and other government publications

Houston, Texas Area

• Effectively evaluated clients' needs and provided clients with meeting possibilities for external and internal special events/meetings including but not limited to luncheons, lectureships, award programs, tradeshows, continuing educational and training programs• Coordinated event requirements and managed audio visual, catering support, housekeeping, physical plant, UT Police for successful completion of function or event

Greater San Diego Area

• Monitor and facilitated all groups assigned to the Director of Catering Event Management, Senior Catering Manager, and Event Manager • Maximized available hotel and area services to successfully meet the requirements of the individual groups by optimizing meeting space effectively• Managed all departmental daily, weekly, and monthly expenses• Managed and finalized details for subgroups of conventions• Courteously and efficiently handled all guest requests to their satisfaction while demonstrating a continuous Spirit to Serve

Houston, Texas Area

• Orchestrated department for the Director of Event Management and the Senior Event• Manager Responsible for daily and weekly communications for Operations Staff• Assessed organizational situation within the department and formulated a system that improved overall staff efficiency• Knowledge of menu planning, food presentation, banquet and event services operations, overall hotel operations as they affect department, contract management and legalities, and Event Technology products and services

Bachelor'S Of Science, Computer/Information Technology Administration And Management

Activities and Societies: Golden Key International Honor Society The Society for Collegiate Leadership & Achievement

Bs, Public Affairs And Communications

Activities and Societies: Zeta Phi Beta, University Council, NPHCStudied Communications, Journalism, and Public Affairs

High School Diploma, General Studies

Student Council, Yearbook Editor, Cheerleader, National Honor Society