Cherie Crews Email & Phone Number

Doylestown, Pennsylvania, Us

Milwaukee, Wi, Us

Selected to lead a team of 55+ remote Market Managers, Operations Professionals, and Project Coordinators in providing solutions for ~50 offices, flex-spaces and virtual operations across North America. Supported sales, consulting, clients, candidates and the ManpowerGroup. Optimized operations continually rethinking process, procedures and people to deliver the highest customer experience while managing NA Right Management P&L. Partnered with Manpower and Right leadership to design an operation solution to major corporate initiatives. Drove successful culture change, shifting from standalone Regional Operations to become one North America with specific areas of focus, achieving overall quality rating of 4.7 out of 5. Created Trusted Advisor roles, recognized as strategic business partners, demonstrated by leadership, commitment to service excellence and operational expertise. Focused on increasing time to value for stakeholders, creating operational efficiencies, and ensuring customer experience was second to none. Worked through March 2020.

Milwaukee, Wi, Us

Managed operations, HR, administrative services, and facilities. Acted as HR Liaison coordinating human resources activities for remote workers across NE Region. Analyzed PL/GL, to drive cost savings including identifying, researching and resolving discrepancies. Drove candidate satisfaction, expense control and continuous ongoing process improvements. Recruited, trained, coached and managed a team of 15 operations and project professionals. Led day-to-day collaboration with Leadership team, Sales, Career and Talent Management, to ensure consistent quality service. Collaborated with ManpowerGroup Shared Services to rollout / implement Peoplesoft and ADP etime payroll and Concur electronic reimbursement systems. Managed renovations/expansions, office relocations/closures, and build out of temporary space, including furniture, telephone systems, construction, lease hold improvements, and computer network infrastructure.

Milwaukee, Wi, Us

Hired to manage and support Human Resources, Office Administration and Facilities for a nonprofit agency including managed 6 staff members. Developed and implemented new Human Resources and Office operations policies and procedures. Partnered with Board of Directors to identify immediate and long-term HR/Office operation’s needs. Maintained records of benefit plans participation including insurance, pension plans, and changes in employment status and participating in unemployment hearings.

Jacksonville, Florida, Us

Led and administered support services, facilities and equipment management for the Philadelphia, Berwyn and Baltimore offices. Recruited, hired, trained and managed a team of 4 Operational Professionals. Managed facilities, leasehold improvements, furniture/equipment and supply acquisitions. Conducted customer focus groups for improving customer service, office organization and systems. Received numerous individual awards from colleagues, managers and customers.

Mba | Master Of Business Administration

Bsba | Bachelor Of Science In Business Administration, With Certificate In Human Resources

Completed 96 Credits Toward Bsba | Bachelor Of Science In Business Administration, Human Resources

Aas | Associate Of Applied Science, Business Management