Cherie Frazier Email & Phone Number

Assist technical resources on all application designs, table structure, change management, testing, implementations, and deployments; both internal and 3rd party application solutions. • Translate Business Users Requirements into workflow and design specifications for technical and development team.• Supports development and upgrading of software applications though needs analysis and business requirements documentation.• Performs system upgrades/patches through testing, reporting and analysis of changes

Utilize Software Development Life Cycle (SDLC) methodology to provide, Business Analysis and Project Management functional support to various departments. (Ops, Servicing, Default Admin., Legal, etc.) • Project leader and Business analyst for four projects on (IVR) updates. Formulated different menus for different user groups. Created automated IVR voice prompts.• Work closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of business needs, objectives and existing systems infrastructure.• Project leader in the development, testing, implementation and on-going maintenance for support systems both new applications and existing, primarily (IVR). Report project status, timelines, risk and issue management to business unit sponsor(s) and stakeholders.