• Conducted in-depth analysis and market research in identifying potential partners in the edtech and outside edtech sector. Analyze data and insights to develop informed strategies and recommendations. • Identify, engage, and nurture partnerships with technology partners. Collaborate with cross-functional teams to develop customized solutions that meet the needs of our partners and customers. • Build and maintain strong relationships with key decision-makers in the education industry.

I play a key role in managing our 1,000+ existing relationships with K-12 international schools across Asia, as well as building out new school users for Globiliti in Asia and other global regions.• Oversee the generation of leads and the onboarding process for our school users, starting from identifying potential members to establishing school accounts and providing continuous support.• Act as a liaison between our Edtech partners and schools, ensuring effective communication. In this capacity, I also maintain a comprehensive understanding of the Edtech partner landscape to facilitate strategic Edtech-school matching.• Spearhead the creation of social media content and marketing initiatives targeted towards schools.

Tasked with the responsibility of scouting and recruiting skilled rugby athletes globally to relocate and become part of the Chinese team. This role entailed conducting one-on-one interviews to assess applicants' qualifications, including their expertise, interpersonal abilities, and rugby background, to determine their eligibility for club membership.

• Oversaw the brand's order fulfillment and shipping procedures, with a particular focus on customer service operations.• Effectively handled customer escalations and navigated challenging scenarios by leveraging excellent communication skills and adept problem-solving capabilities.• Minimized adverse feedback and transformed dissatisfied customers into enthusiastic brand supporters through personalized service recovery initiatives.

Managed the brand's order fulfillment and shipping, prioritizing customer service. Addressed customer escalations adeptly, resolving challenges with strong communication and problem-solving skills. Reduced negative feedback, converting unhappy customers into brand advocates through tailored service recovery efforts.

Responsible for curating and managing high-end travel experiences for clients who require personalized, exclusive, and top-notch services