Cherie Lyu Email & Phone Number

Singapore

Singapore

- Coordinate and support data reporting to agent remuneration including commission, PR bonus and ad-hoc incentives, responsible for submission tracking, performing application analysis/review and generates reports. - Implement processes and ensures process discipline for agent registration and termination. - Deploy analytics in close collaboration with internal stakeholders to help drive growth and identify opportunities - Work closely with SAM Effectiveness team to develop tools and data analytics - Work closely with legal team to ensure agent meet the compliance requirement

Singapore

- Assist to the collation of proposal submissions and preparation of appointment contracts and addendums (if required) for both suppliers and sales agents- Handle brochure development project and its distribution- Work with suppliers/agents on sales/marketing campaigns, product/sales performance- Assist to optimize channel sales through joint efforts with suppliers/sales agents- Handle rates negotiations for global year-round and tactical programmes- Handle product communications are disseminated to relevant departments- Handle regular on-line and off-line market research to track trends and identify potential product needs and develops product specifications- Assist with product performance and room utilization- Creation of cost sheets as per margin guidelines with accurate product information- Establish and maintain effective working relationships with suppliers and sales agents- Propose and maintain the necessary credits for sales agents- Assist in the preparation of quarterly report and presentation slides for management review- Ensure annual CSA submission from team are done with proper documentation

Singapore

- Promote and market the business, sometimes to new or niche markets- Work closely with all overseas Singapore Airlines offices and stations to update and promote itineraries and packages- Product presentation to appointed travel partners both locally and overseas- Work with overseas outbound travel operators and Singapore Airlines office to co-create seasonal products to boost revenue- Manage budgets and maintain statistical and financial recordsSell travel products- Deliver and exceed branch performance and productivity- Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers- Liaise with travel partners, including airlines and hotels, to manage bookings and schedules- Deal with customer enquiries and aim to meet their expectations- Oversee the smooth, efficient running of the business

Singapore

 Manage travel-, attraction- and travel-related operators Ensure all tour arrangement are managed within the desired costing Increase agents’ buy-in to company travel system Maintain and train agents using company travel system Increase revenue in attractions’ sales Build relationship with agents Update travel partners on suppliers’ promotion Sustain business volume

Singapore

 Preparing all inbound travel arrangement from China. Liaise with hotels for competitive rates and design travel itineraries for China outbound agents. Preparation of travel costings. Ensure all tour arrangement are adequately planned. Liaise with external travel stakeholders to ensure all travel arrangement requests are properly met.

Singapore

- Responsible for ensuring product visibility in Bali, Philippines and Malaysia.- Developing the existing commercial agreements & ensuring that product appear on sale at the correct price, time & positioning, the objective of optimizing sales at all times.- Understand, analyze and identify trends and opportunities from trading report and others including the extraction from our statistic database of KPIs manager availability reports ensuring inventory levels are consistently maintained from a last minute to long term booking perspective.- Analyze competitor condition through price comparisons: pricing /inventory analysis, reviewing international and local competitors both B2B & B2C.- Work on availability & competition reports, ensuring room inventory levels are consistently maintained.

Singapore

In my current employment, my role include administering client contracts through accurate uploading. I am also responsible for supporting and assisting the contract teams to ensure all data & information stipulated in the contracts are complete before they are being uploaded and become live through constant communication & update. All the above are vital as accurate information is the key element in determining both the client's and company’s profitability.

Singapore

- Assist in inbound activities (excursions, MICE and hotel reservations).- Follow up local corporate sales in incentives and events.- Promote new packages.- Follow up with clients in sales enquiries.- Generate sales leads from all markets.- Responsible for budgeting and implementation.- Ensure smooth functioning of the inbound department.- Maintain good relationship with all the local hoteliers and suppliers.- Follow up with local hotels and suppliers.

Singapore

Provide administrative supports in reservation enquiries and manage in administrative day-to-day duties.