Cherie Rouleau Email & Phone Number

Chandler, Az

Phoenix, Arizona Area

Phoenix, Az

Review incoming merchant transactions and analyze accounts to mitigate risk for all parties involved in credit card processing.

NORTH AMERICA RISK ANALYST, PayPal ● 2011-02/20/2015Reviewed multiple data variables including user profiles, transaction flow, and historical transactions to identify patterns, gaps, and possible opportunities to mitigate loss on merchant accounts. Evaluated credit exposure by utilizing 3rd party vendors via internal/external assets. Multi-tasked to support beta testing and special projects to identify and implement best practices, select optimal modeling techniques, and ensure best in class customer service.▪ Garnered relevant data to author clear, concise, and user-friendly reports.▪ Led effective presentations of risk information to upper level management.▪ Collaborated with multiple departments including Product Managers and Engineering to deploy solutions and ensure accurate documentation.▪ Worked closely with the MAC (Merchant Acquirers Committee) collaborating to mitigate fraud/risk across the industry.

RISK ANALYST/ OPERATION SPECIALIST/ CUSTOMER SERVICE REP I, American Express ● 1997-2006Promoted throughout tenure due to a demonstrated strong work ethic, ability to rapidly learn new responsibilities, and willingness to take on new challenges. Used strong communication skills to work with merchant customer service calls.▪ Resolved escalated issues—handling all challenges with the highest degree of professionalism and courtesy.▪ Authored well received department manuals and training procedures.▪ Influential in building a new team specializing in merchant advocacy for chargebacks and disputes. Analyzed merchant and cardmember accounts to prevent potential fraudulent transactions.