Cheri Haire Email & Phone Number

Euless

Fort Worth, Texas

Fort Worth, TX

• Lead a staff of 13 employees
• Developed staff to transition the company into two Service Center locations
• Developed and monitored goals and staff expectationso Provided weekly and monthly updates and best practices to assist in achieving goals
• Assisted in creating the User Guide and Job Aids while keeping them current in an ever changing environment
• Facilitated weekly department meetings
• Developed and presented quarterly reports to Executive Management providing… Show more

Proven successful leadership in a call center environment.Created and implemented a Call Quality monitoring form to insure quality service was provided. Calls monitored weekly and scheduled coaching sessions took place. Call Quality scores consistently averaged 95% - 100%.Built a caring and trusting relationship with employees by having regular scheduled.

Fort Worth, TX

• Created and promoted department motivational contests and activities
• Coordinated training and phone coverage to insure adequate phone coverage and staffing needs were met
• Provided assistance to Member Service Representatives and assisted with escalated calls
• Monitored call volume and provided assistance and backup to supervisor

West Bend, WI

Successful leadership and development necessary to have successful training experience. Created and implemented training manuals for both new and current employees to insure extensive, comprehensive and valuable information was obtained and comprehended.Created assessment tools to test, evaluate, and measure results of corporate training program to insure.

Leedey, OK

Managed the store in the absence of the owner/operator including opening and closing the storeAssisted in various areas of the floral business including accounts receivable, floral design, sales and customer service

Leedey, OK

Taught various age levels from preschool through high schoolBuilt personal relationships with students of all ages by recognizing their individual styles and learning to communicate with that style

Various

• While my husband was in the ministry, I was involved in the lives of people in our communities. I volunteered in local community activities and lead and organized various events including:
• Teaching – all age levels from children through adults
• Outreach – visiting, encouraging, helping those in need
• Lead – various classroom type settings
• Direct – Lead and direct children’s choirs

San Antonio, TX

Promoted to Cashier Trainer and Assistant Team Lead by providing excellent customer serviceTrained new cashiersAssisted Team Leads with various projects Requested assistance from store personnel when cashiers needed back-upSales product merchandising – displayed and revised new merchandiseAided in Guest Services providing assistance to customer returning.

Fort Worth, TX

Aided in ER physician billing by entering patient demographic information and assisting patients in understanding the nature of their bill.