Cherise Everett Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

DUTIES AND RESPONSIBILITIES:• Oversaw day-to-day operations of workflow, scheduling, onboarding, and training, and improvingoperational efficiencies.• Collaborated with 2 general managers on the monthly onboarding process for 5+ new guestservice associates, conducting interviews, staffing, training, and onboarding, increasing companygrowth by 25%. • Bolstered efficiency by 50% through organizing records and maintaining an extensive client database as well as managing staff scheduling.• Provided ongoing administrative support, driving organizational success through the management of daily operations, thus maintaining a consistent flow of progress.• Resolved problems by clarifying customer complaints; determining the cause of the problem;selecting the best solution to solve the problem; expediting adjustment; thus, increasing resolutionrate by 60%.• Supervised, recruited, and trained 15+ guest service agents and night auditors on daily relations tosustain successful operations.• Streamlined office operations for marked productivity gains by analyzing and resolvingproblems and implementing standard operating procedures, which increased operational efficiency by 75%.• Formulated an effective filing system, maintained documents with integrity, and entered information into the system database with 100% accuracy.• Monitored inventory for the current day and future availability, review work orders/out of rooms orders, and communicated future needs with housekeeping.

DUTIES AND RESPONSIBILITIES:• Promoted into management: lead a team of 15 among 3 departments within a 39 room hotel • Checked figures, postings, and documents to ensure 100% accuracy pertaining to business transactions recorded by other employees and generated financial reporting as well as turned in the day’s business to the general Manager for reviewing in preparation for the next day.• Registered and processed 100+ guests promptly upon arrival or departure while listening effectively to anticipate any needs or concerns and assisted clients sincerely and courteously, thus ensuring 100% guest satisfaction.• Complied with quality assurance expectations and standards when balancing and auditing all departmental revenue accounts, which totaled to $500+ nightly.• Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.

Education record

Associate Of Science - As, Hospitality Administration/Management