Cherise Folkes Email & Phone Number

In my role as the Chief Executive Officer, I undertook a multitude of responsibilities.I developed a social media and content strategy aimed at encouraging the target audience to join the social community, engage and attend events. These strategies utilized multiple mediums including blogs, social graphics, and videos. This increased social media engagement by 15%.To ensure cohesivity, all output was branded, creating a strong and attractive brand presence online that resonated with the audience. By writing engaging, topical, and worthwhile blog content that encouraged social users to visit the WYC website, I grew web traffic by 30%.Alongside promotion, I spearheaded the planning, booking, logistics, and execution of our events and conferences. This included reaching out to and organizing guests, and making the necessary travel arrangements for conferences and workshops.Strategic | Budget Management | Ideation | Creative Operations | Script Writing | Proficient in Google Suite | Campaign Management | Public Relations | Communication

In order to support my social media and online initiatives in promoting Wear Your Confidence, I dedicated time to a branded Youtube Channel titled WYCTV1. I ideated, filmed, produced, edited, interviewed and presented in over 200 videos. I undertook research to create content and welcome guests that added value for my audience and utilised Final Cut Pro to edit them to ensure they were appealing, professional and on-brand.

In this role I handle all levels of mortgage servicing inquiries, using advanced systems to research and resolve any queries or issues all while providing first call resolution. Efficient decision-making is crucial to my success in this position, as is in-depth research and the ability to effectively communicate both verbally and in-writing the explanations of research problems and final resolutions. I also resolve disputes, ensuring I perform accurate root cause analysis. Tracking and recording all communications is also key, ensuring every contact is documented and available should it be required in future. I work as part of a team, so actively contributing to the success of my team is also highly important. This includes identifying and making recommendations around processes that will make us more efficient and improve our ability to help our customers. In this role I demonstrate the ability to work diligently from home, while maintaining great relationships with customers and colleagues alike, while utilising my analytical ability to apply data in decision-making and resolving issues. I find these to be vital transferable skills in a relationship and data-led world.

In this role, I acted as an interdepartmental liaison by coordinating with combined services, including Nursing Staff, Nutritionists, Obstetricians, and Social Workers, to ensure the health education needs of each patient were met efficiently.My day-to-day responsibilities included maintaining care, condition, progress, or problems and discussing observations with providers daily, before delivering monthly reports. I also provided, coordinated, reinforced, and supported all health teachings with patients as required.In carrying out my role, I was able to increase first-quarter customer retention by 5% through weekly client tracking of 248 clients and my ability to deliver excellent customer service. I was able to communicate across all facets I encountered during my role, manage the workflow of a busy office and prioritize my workload effectively, which ensured my success in this position.

In this role, I was responsible for the social media management of the company accounts. I ensured there was regular, engaging, topical, and on-brand content being posted, according to the best practice frequencies of each channel. In writing copy and captions, I tailored the tone according to the tone of voice of the company to suit and attract our target audience to like, comment, share, and follow. This activity increased our brand awareness by 35%. Outside of the day-to-day, I assisted in ideating, creating, and curating standalone social campaigns on Facebook, Instagram, and Twitter. The strategies for these campaigns included both organic and paid social, giving me insight into how these tactics can successfully work together to generate great results. I also implemented social media tracking, allowing us to monitor the performance of our output and bigger campaign pieces. We were then able to track our brand sentiment, engagement metrics and more, and use this data to educate ourselves on what worked and what didn’t. This intelligence allowed us to continuously improve.

In my role as On-Air Talent, I was responsible for writing accurate, engaging, and topical scripts for our weekly broadcasts. In writing these scripts, I had to consider the target audience, tailoring the content of the broadcasts to ensure they were in line with the positive branding and message of the channel while also being fun, entertaining, and inspiring. I also ensured the working environment was both fun and professional, making it an enjoyable workplace and a great experience for everyone involved.

In this role, I led a team of 5 to ensure that case management services were provided to clients and reflected the principles of the agency while also supervising program staff in all aspects of development and guidance. This included performance appraisals, disciplinary action, and individual sessions. I had to be efficient, detail-focussed, and organized, as maintaining accurate documentation of case files and program information was paramount. As well as this, relationships were an important part of this role, and I effectively built a great rapport and long-term relationships with outside agencies, organizations, and committees concerning the program and youth-related issues.

In my role as Case Manager, I successfully managed the day-to-day activities of 7 clients while maintaining housing for 20+ residents in the program. This daily management included coming up with ideas for group activities to engage the youth that attended, before leading and facilitating these activities. While a fulfilling role, there was an occasional need to quickly respond to situations that could have impacted safety and security, so I gained experience in actualizing crisis prevention/interventions to maintain control and at times deescalate situations.

Wayne, New Jersey

-Operated the soundboard and camera during 20 productions and recorded B-roll for show introduction. -Ensured that producers had all necessary material before shoots and maintained stock of supplementary materials with quality and consistency.-Assisted and prepared guests for television recordings.-Prevented any unauthorized elements on the set and any interference with the shooting process.