Cherise Olvera Email and Phone Number
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I've recently relocated to the Philippines. I have 10 years of management experience. I've built and trained 2 customer support teams. I had to oversee 12 remote workers in the Philippines. I have an extensive background with Zendesk, Slack, Desk.com, Magento, Talkdesk, Hipchat, Livechat, Intercom, Jira, Aircall, and Helpscout. I also have a background in Fraud-Trust and Security-Chargeback related cases. As I have a degree in photography, I have knowledge of Photoshop. I have done In-House as well as on location photo shoots for our marketing teams. You can view my website at www.cjolvera.com
Pearl Talent
View- Website:
- pearltalent.com
- Employees:
- 75
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Talent Success ManagerPearl TalentBacolod, Western Visayas, Ph
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Product AdvocateApollo.Io Nov 2023 - Jul 2024Helping clients optimize their full potential to outreach their growing networks. -
Customer Support ManagerMural Aug 2020 - Aug 2023Helping clients manage and collaborate visually.I manage a team in APAC and Europe remotely. I oversee our weekly goals, weekly reporting, provide coaching, update and streamline our support processes and help manage our teams globally.Knowledge in Intercom, Aircall, Jira, Confluence and SalesForce. -
Global Account ManagerBant.Io Zopto.Com Feb 2020 - Jun 2020Overseeing accounts globally. Technical support using Hubspot, Intercom, Trello, and Stripe. Acting Community Manager. Overseeing social media pages and creating content for active engagement. -
Us/ Philippines Support Manager At 99Designs99Designs Feb 2014 - Oct 2019Oakland, CaI began my career as a support representative and then in one year worked my way up to Team Lead of our remote chat/email team. After building a team structure and successfully training our remote team I was then promoted to US Support Manager and then Philippine Support Manager. I traveled once a year to Bacolod and Manila to train and do yearly meetups. Our remote team also did live phone support during US hours. I oversaw 12 of them. I handled escalations globally from the… Show more I began my career as a support representative and then in one year worked my way up to Team Lead of our remote chat/email team. After building a team structure and successfully training our remote team I was then promoted to US Support Manager and then Philippine Support Manager. I traveled once a year to Bacolod and Manila to train and do yearly meetups. Our remote team also did live phone support during US hours. I oversaw 12 of them. I handled escalations globally from the US, Philippines, Brazil, Berlin, and Australia. At the time I managed around 21 customer service representatives globally. I was responsible for reporting, ongoing customer support training, new hire training, communicating with our managers/teams globally, and goal metrics. I also helped with our Payments team from time to time overseeing cases which involved disputes, chargebacks and refunds. I have experience as well using photoshop and have done on-site photo shoots for our marketing team. Show less -
Customer Service RepresentativeMadison Reed Oct 2013 - Feb 2014San Francisco Bay AreaProviding customer service and hair consultations.Technical knowledge using Zendesk, Magento, Helpscout, Livechat and Hipchat. Trained and built our customer service team. On-site photographer. Photographed for our website and blog. -
Client Care RepresentativeYapstone Dec 2012 - Aug 2013Walnut Creek, CaProviding customer service by taking rent payments as a third party option to pay rent. Handled high valued clients that own properties. Knowledge in Trust and Security. Knowledge in Zendesk, Gmail, Cisco, and API. Handled 200+ calls daily. Skilled in payment processing and bank declines.
Cherise Olvera Skills
Cherise Olvera Education Details
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Fashion Photography
Frequently Asked Questions about Cherise Olvera
What company does Cherise Olvera work for?
Cherise Olvera works for Pearl Talent
What is Cherise Olvera's role at the current company?
Cherise Olvera's current role is Talent Success Manager.
What is Cherise Olvera's email address?
Cherise Olvera's email address is ch****@****gns.com
What is Cherise Olvera's direct phone number?
Cherise Olvera's direct phone number is +141599*****
What schools did Cherise Olvera attend?
Cherise Olvera attended Academy Of Art University.
What are some of Cherise Olvera's interests?
Cherise Olvera has interest in Reading, Digital Photography, Arts And Culture, Fashion.
What skills is Cherise Olvera known for?
Cherise Olvera has skills like Fashion Photography, Photography, Digital Photography, Photo Shoots, Customer Service, Retail, Technical Support, Photoshop, Portraits, Art, Time Management, Fashion.
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Cherise Olvera
United States
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