Cherise Olvera Email & Phone Number

Bacolod, Western Visayas, PH

Helping clients optimize their full potential to outreach their growing networks.

Helping clients manage and collaborate visually.I manage a team in APAC and Europe remotely. I oversee our weekly goals, weekly reporting, provide coaching, update and streamline our support processes and help manage our teams globally.Knowledge in Intercom, Aircall, Jira, Confluence and SalesForce.

Overseeing accounts globally. Technical support using Hubspot, Intercom, Trello, and Stripe. Acting Community Manager. Overseeing social media pages and creating content for active engagement.

Oakland, CA

I began my career as a support representative and then in one year worked my way up to Team Lead of our remote chat/email team. After building a team structure and successfully training our remote team I was then promoted to US Support Manager and then Philippine Support Manager. I traveled once a year to Bacolod and Manila to train and do yearly meetups..

San Francisco Bay Area

Providing customer service and hair consultations.Technical knowledge using Zendesk, Magento, Helpscout, Livechat and Hipchat. Trained and built our customer service team. On-site photographer. Photographed for our website and blog.

Walnut Creek, CA

Providing customer service by taking rent payments as a third party option to pay rent. Handled high valued clients that own properties. Knowledge in Trust and Security. Knowledge in Zendesk, Gmail, Cisco, and API. Handled 200+ calls daily. Skilled in payment processing and bank declines.