Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa Email and Phone Number

Lead Program and Project Manager @ USAA
Texas, United States
Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's Location
Dallas-Fort Worth Metroplex, United States
Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's Contact Details

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa work email

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa phone numbers

About Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa

Let me start with I love what I do! With ~20 years of experience, I have an extensive history in both traditional Waterfall and Agile/SAFe software development (SDLC). I have collaborated among IT groups, internal/external business users and executives, and ultimately worked with end customers throughout the entire program and project lifecycle. These various roles have given me continuous opportunities to improve, learn and grow as an portfolio leader. Communication, cooperation and collaboration between business users and the program teams are essential for portfolio success. My programs involved meeting with business sponsors, clients, executives and gathering project teams together to ensure program and portfolio goals were achieved. I also coordinated highly skilled people, such as analysts, architects, UX/designers, developers, testers and deployment specialist. Soft skills can make or break a project. I have experience engaging multiple levels of executive management for reporting purposes to ensure transparency and continued program support. Colleagues know me as very detail oriented, organized and keep the program goals in sight, while trying to maintain team cohesiveness, dedication and levity throughout the project. This includes executive level sponsors through to testing and deployment team members. I lean toward active listening, humor and collaboration with the team, and can maneuver through technical details and politics to ensure the program stays on target and is completed as requested.

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's Current Company Details
USAA

Usaa

View
Lead Program and Project Manager
Texas, United States
Website:
usaa.com
Employees:
39829
Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa Work Experience Details
  • Usaa
    Lead Program And Project Manager
    Usaa
    Texas, United States
    View
  • Usaa
    Lead Program/Project Manager
    Usaa Sep 2020 - Present
    Plano, Texas, United States
    Promoted to Lead Program Manager in the CAO division. Job includes engaging in the planning, execution, and delivery of programs and projects intended to accomplish business goals and objectives within prescribed timeframes and budgets. Develop an advanced understanding of how project activities contribute to the achievement of strategic business goals and operational objectives. Additionally, collaborates with key stakeholders and project/program teams to ensure objectives are met.
    View
  • Usaa
    Senior Scrum Master, Sa Safe 4, Sdp Safe 4
    Usaa Jan 2019 - Sep 2020
    Plano, Texas
    In December of 2019, Cherise was asked to take additional responsibilities for the Annuities Third party Distribution Annuity Program. She is performing several key roles: Program Financial Oversight, Project Manager for Fidelity, and performing leadership activities involving potential future distributors, annuity products, working with external strategic partners and collaborating with program leaders. She also was Scrum Master for the IT D&A team in Plano.Cherise joined USAA in February 2017 as an IT Senior Project Manager and Senior Scrum Master for Finance Advice and Services Group (FASG) IT Data and Analytics team. She was assigned one team and asked to help facilitate bringing them into working with Full Agile Methodology, from Waterfall. The team grew over time into two Scrum Teams, supporting the multiple Member and Employee experiences within the Finance Advice and Services Group.In addition to working with the D&A team to establish proper standards for Data Warehousing, she helped to further facilitate the company goal of being 100% Agile with all development efforts. Since joining USAA, Cherise has also become certified in several areas of SAFe Agile. Cherise is a servant leader and champions the agile mindset and framework through effective guidance, coaching, and education, and through removal of impediments to team progress.
    View
  • Usaa
    It Senior Project Manager, Scrum Master
    Usaa Feb 2017 - Sep 2020
    Plano, Texas
    Cherise joined USAA as an IT Senior Project Manager and Scrum Master for the Financial Advice and Solutions Group, BI (FASG BI) Data and Analytics team. In addition to working with the D&A team to establish proper standards for Data Warehousing, she is helping to further facilitate the company goal of being 100% Agile with all development efforts. While in this position, Cherise facilitated her team become SAFe certified. They accomplished creating 1000+ new assets, 50+ new reports providing 150+ metrics for the business partners to use for decisions. She also achieved SAFe Certifications in DevOps and SAFe Agilist. Cherise is a servant leader and champions the agile/SAFe mindset and framework through effective guidance, coaching, and education, and through removal of impediments to team progress. This role is focused on building a high performing team fixated on ever-improving team dynamics and performance, while holding true to the USAA standard to serve all military members and their families through Insurance, Banking, Investment and Retirement services.
    View
  • Amdocs
    Senior Project Manager / Senior Consultant
    Amdocs Aug 2013 - 2016
    Dallas/Fort Worth Area
    Consulted for client, Fortune 500 Company AT&T, on several multiple-year Product Offering Programs, performing the role of Lead Project Manager, where projects included work with www.att.com/business, DIRECTV, VoLTE, and new product offerings. The Programs included budgets from ~$2M-$10M, crossed all lines of business and had multiple touch points for Customer Experience impacts. Strategic thinking, process improvement, and influential communication skills within the highly matrixed organizations, were key attributes necessary to succeed with each effort. Projects involved up to 20+ software applications, and multiple deployment dates all focused on delivering the final product offering to the customer within the specified Timeline and Budget allocated, while remaining SOX compliant. The projects involved multiple cross-functional teams (onshore and offshore), and combined development from both Traditional Waterfall and Agile methodologies. Previously worked on a multiple year eBusiness web transformation program as an Agile project/program manager for AT&T. Consulted as a Senior Agile Project Manager responsible for an Agile team of Website Developers, QA, UX designer, and analytics professionals. Ensured delivery team remained on schedule to provide functionally tested software on time. Functioned as Scrum Master adhering to Agile values, principles and practices such as backlog refinement, sprint planning, daily scrum leadership, sprint review and retrospective meeting leadership. Established an open-door mindset with all teams, to encourage collaboration and knowledge transfer opportunities for additional learning. Maintained real-time communication with IT management regarding the progress of projects, while acting as a liaison by coordinating review and collaboration sessions across multiple teams and departments. The projects involved multiple cross-functional teams, and combined development from both Traditional Waterfall and Agile methodologies.
    View
  • Austincsi
    Senior Consultant, Senior Project/Program Manager
    Austincsi Jan 2012 - Jul 2013
    Addison, Texas
    Senior Consultant for a professional services firm specializing in Software Quality Assurance, Business Process Alignment and Strategic Sourcing Solutions. Consulted as a Scrum Master and Senior Project/Program Manager for the Consumer Digital Experience Team, working on eCommerce application development for online solutions in support of the major Fortune 500 Company, AT&T.Brought on board to lead multiple AT&T eCommerce projects impacting numerous systems, focused primarily on website and desktop applications. Using creative reasoning, employing active listening and approaching each project as an opportunity for process improvement allowed the teams to flourish and complete on time and under budget. Excelled as Project Manager and promoted within 9 months to Program Manager, working with diverse teams, managing a Program budget ~$4.5M. As a Scrum Master, trained the Development Waterfall Team on Agile principles prior to the company formally changing the team to an Agile structure, which allowed us to successfully deploy 5 high-priority projects within 6 months, all in support of www.att.com. The projects involved multiple cross-functional teams (onshore and offshore), and combined development from both Traditional Waterfall and Agile methodologies.
    View
  • Self Employed
    Independent Project Manager / Business Owner
    Self Employed Jan 2007 - Dec 2011
    Dallas/Fort Worth Area
    Open and operated small business, consulting and managing small to medium size projects on a Per Diem basis. Responsible for all aspect of business including purchasing, sales, customer service, advertising, research, state and county communication, financial reporting and strategic forecasting. Professional Accomplishments:-Achieved PMP certification, 2008. -Achieved Professional Development Units required maintaining certification.-Active Dallas Chapter PMI Member and Volunteer.-Recipient Distinguished Service Award, PMI Dallas Chapter, 2011
  • At&T Mobility
    It Business Program And Project Manager
    At&T Mobility 2001 - 2005
    Brought on board to manage multiple AT&T Mobility software development projects, which impacted numerous systems focused primarily on all Customer Care, Point of Sale, and Billing applications (Ordering, Rating, Billing, Accounts Payable and Collections). Led multiple simultaneous projects, with some having different release dates. Successfully created Business Requirements upon meeting with Business Clients, written with the intended audience being IT Developers. Created and led cross-functional project teams. Initiated review and ultimately sign off of High-Level Design Proposals. Ensured <3% performance error by judiciously leading project teams throughout design phase, implementing risk management protocols. Approved projects to be delivered for testing to the non- production environment, as well as deployment of projects to the production environment via the release schedule. -Excelled at presenting complex information to executive-level stakeholders in order to gain executive approval of project parameters (e.g. VP and CIO). -Completed several high-priority/high-visibility software development projects including “Family Talk with Rollover”® & Billing Conversion/Migration with ‘Cingular Wireless’ buy-out of ‘AT&T Wireless’. Required in depth understand of billing system impacts, process flows, data flows, etc to effectively manage the migration effort.-Excelled as Program Manager working with diverse teams including 150+ stakeholders, impacting 40+ systems and aggressive 6-9 month delivery schedule.-Reduced project cost overhead by 27% by controlling scope creep through the development of detailed business requirements, scope, and high-level designs.-Directed the development of cross-functional project teams across 4 time zones, to meet aggressive project time-lines and budgets. -Led project teams to complete projects working independently of supervision.
    View
  • Sbc, Information Technology Services
    Manager, Remittance And Treasury Operations
    Sbc, Information Technology Services 1999 - 2001
    Profitably directed multiple time-sensitive projects averaging $10B yearly related to Remittance Operations involving: creation, issuance, production and payments of Long Distance, Landline, Yellow Pages and Wireless bills. Effectively coordinated daily with vendors, bank representatives, couriers, postal representatives, as well as affiliate customers to complete product rating, journal processing, customer payment processing and fraud investigation.-Successfully completed daily deposits averaging $20-35M daily, processing 7-8M payments a month.-Judiciously directed 11 different clients, using state-of-the-art imaging, and e-deposit within a 24/7 environment.-Directed the development of a clerical workforce of 85-90, resulting in a 28% increase in work efficiency through setting standards, reviewing results, and providing timely feedback.-Reduced Labor Issues by 13% by correctly interpreting Labor Agreements to provide training on new/enhanced work functions, issuing work assignments, prioritizing workloads, and scheduling employees. -Judiciously monitored employees to ensure compliance with company policies such as Code of Business Conduct, EEO/AAP, and safety.
  • Southwestern Bell Wireless
    Special Project Supervisor
    Southwestern Bell Wireless 1997 - 1999
    Promoted and successfully accomplished Force Management operations for specialty departments for entire Wireless Call Center, including completing scheduling approximately 120 Sales Consultants for 3 Markets within 7 departments. Directed the development of clerical project team completing tasks for specialty departments, as well as worked multiple projects simultaneously.-Enacted advancements in Call Center Force Management Operations for specialty departments within the Wireless Call Center through successfully learning multiple systems necessary for successful implementation.-Was asked and performed dual responsibilities as Collections Manager and Special Project Supervisor. Judiciously led a staff of 8 Revenue Management Representatives responsible for inbound/outbound collection activities. Successfully resolved customer escalations, reducing negative customer feedback by 22%. -Excelled as intermediator reducing collection issues by 31% between Remittance Center in TX, and Call Center in AR.-Initiated and led employee orientation and training on all systems and reporting venues for all new employees; including writing Job Aid Binders for systems and training information. -Professionally represented the Arkansas Market through volunteering to serve as Subpoena point of contact, providing documentation and occasional travel for court testimony.-Effectively served as System Administrator for Perimeter Automatic Call Dialer and TCS Scheduling systems.
    View
  • Sbc Wireless
    Project Clerk
    Sbc Wireless 1996 - 1997
    Successfully completed multiple small projects, some simultaneously, regarding day-to-day Force Management Operations for Wireless Call Center. Efficiently created forecasts used in producing weekly employee work schedules, ensuring high levels of customer accessibility and employee adherence. Effectively coordinated with Multiple Department Managers to successfully accomplish their objectives and ensure on-time deliverables. Assisted with the launch of the Call Center by creating training manuals, ordering furniture and supplies, and establishing and maintaining vendor relationships.-Effectively increased call availability by 73% through trouble shooting and creating ad hoc reports that measure force management effectiveness and employee performance.-Improved customer call time by 34% through adjusting employee work assignments to meet inbound call demands on an ongoing real-time basis. -Reduced Labor Issues by 21% by correctly interpreting Labor Agreement to provide training on new/enhanced work functions, issuing work assignments, prioritizing workloads, and scheduling employees.-Quickly learned and became System Support for Automatic Call Dialer and TCS Scheduling software, as well as being point of contact with OCS on all Trouble Tickets and Service Orders for Arkansas Corporate Call Center.
    View

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa Skills

Quality Management Wbs Collaborative Problem Solving Consulting Workforce Waterfall Pmo Sales User Experience Acting Fortune 500 Simultaneous Projects Communication Skills Change Control Agile Methodologies Structure Oversight Acd Business Administration Csm Cross Functional Team Leadership Business Requirements Point Of Sale At&t Data Conversion Requirements Gathering Https Back End Management Telecommunications Management Design Feasibility Studies Data Transformation Outsourcing Desktop Computers Cpm Scheduling Integration Crm Workshop Facilitation Clerical Initiation It Service Management Leadership It Strategy Powerpoint Requirements Analysis Sharepoint Sdlc Amdocs Portfolio Management Consumer Telecommunications Offering Certification Reports County Dog Grooming Ups Systems Microsoft Office Enterprise Architecture Risk Management Testing Microsoft Excel New Business Development Offshore Training Customer Service Ms Project Refinement Software Quality Assurance Scheduling Project Management Mitigation Mobile Computing Product Development It Project Leadership Pmp Research System Monitoring Call Centers Software Project Management Mediator Strategic Sourcing It Management Mindset Billing Systems Project Charter Gap Analysis Onshore Coordination Agile Environment Applications Business Analysis Communication Schedules Resource Management Business Alignment Advertising Quality Assurance Active Cingular Operations Values Knowledge Transfer Change Management Social Influence Timelines Business Intelligence Project Planning Business Process Improvement Sarbanes Oxley Act Project Small Business Force Management Analytics Strategic Forecasting Sprint Planning High Profile Business Performance Management Demos Arkansas Linkedin Project Delivery Websites Responsibility Internal Audit Customer Experience Project Teams E Commerce E Business Purchasing Google Groups Agile Project Management Sprint Scope Management Sprints Ecommerce Reviews Vendor Management Rally Process Improvement Scrum Visio Credentials Dallas Software Touch Pmi Compliance Outlook Certified Project Manager Microsoft Word Project Portfolio Management Program Management Professional Services Business Process Invoicing Strategic Thinking Budgets Product Offerings Controlling Financial Reporting Risk Clarity Software Development Cost Management Wireless Delivery Automatic Large Programs Daily Deposits Communications Planning Coordinated Retrospectives

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa Education Details

Frequently Asked Questions about Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa

What company does Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa work for?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa works for Usaa

What is Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's role at the current company?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's current role is Lead Program and Project Manager.

What is Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's email address?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's email address is ch****@****saa.com

What is Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's direct phone number?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's direct phone number is +121053*****

What schools did Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa attend?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa attended University Of Central Arkansas, Scaled Agile Framework, The University Of Dallas, Project Management Institute, Project Management Leadership Group, Scrum Alliance.

What are some of Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's interests?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa has interest in Or App Development, Website Development, Cooking, Learning Something New Each Year, Opportunities To Learn New Technologies, Camping With My Family, Expanding Knowledge In Ecommerce.

What skills is Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa known for?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa has skills like Quality Management, Wbs, Collaborative Problem Solving, Consulting, Workforce, Waterfall, Pmo, Sales, User Experience, Acting, Fortune 500, Simultaneous Projects.

Who are Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's colleagues?

Cherise A Deaton, Pmp, Csm, Safe 4 Sdp And Sa's colleagues are Michael Kerr, Tiffany Justus, Jansey Comeaux, Passion Booker, Barbara Harvey, Ricardo Ramirez, Tom Unruh, Pe, Mba, Pmp.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.