Cherise Moore Email & Phone Number

Wichita, Ks, Us

Wayzata, Minnesota, Us

Wayzata, Minnesota, Us

Addison, Il, Us

Kansas City, Mo, Us

Chesterfield, Mo, Us

Working at Cargill through Rose International

To view both the big picture and have attention to detail, to utilize advanced Excel, extensive SQL, and a variety of other skills and experience to transform data into actionable results.Managing, processing, and understanding large quantities of data through data collection, structure design, reporting, dashboards, databases, automation, KPI identification and trending, as well as preparing presentations and working with various teams to achieve targeted results. This is done in a number of ways through use of a variety of tools including, but not limited to Excel and SQL tools (Toad, Microsoft SQL Developer, SAS, etc.), Access, PowerPoint, OneNote, Word, Hyperion Essbase, MicroSTrategy, Unica, and others.

Atlanta, Ga, Us

• I managed dashboards and reporting, including ad hoc, for multiple marketing departments and other teams which included updating and redesign as well as providing weekly and monthly updates, summaries, reports, and presentations to those groups, including senior management• To expand and add a large subset of reporting to an existing program, I architected a new database and re-engineered the Excel dashboard structure to accommodate a linked integration of the massive additional volume without interrupting existing weekly reporting to the team, as well as working closely with the vendors to manage all modification parameters to the data we would now receive• I enhanced and managed additional dashboards and reporting to maintain relevance with business needs, such as modifying the Retention dashboard filter with updated regions, adding price action date/region filters to the entire dashboard, and swapping some metrics• I engineered and coordinated varied levels of automation for a number of different projects and reporting processes through use of MicroStrategy, creation of relational databases, advanced Excel linking, Alteryx, enhanced FTP use, and the creation of Excel macros and templates resulting in saving numerous hours each week, simplifying processes, and significantly strengthening data integrity and security• I worked remotely, reporting directly to a Sr Manager in another state, on a team of analysts across the US, and provided nearly all presentations and reporting both virtually and through various network and internet resources• I learned and utilized SAS in order to process data sets over one million records, which then gave me the distinction of becoming the go to person on the team for processing large data sets• I gained status as a SME for many company databases, which tables to link for which situations and how to query complex and constantly changing customer, product, equipment, and other data sets

Atlanta, Ga, Us

• I built campaigns and tests in UNICA to define and reach the most optimal customer targeting for mail tactics• I ensured accurate tracking of marketing campaign performance and provided summaries of results and trends• I collaborated with other members of the Region marketing organization to implement process improvements, facilitate knowledge sharing, and educate colleagues on data-driven decision making• I collaborated with key functional areas outside of campaign execution to implement projects and fulfill plans to ensure timely and efficient campaign execution, analysis and reporting for each of the campaigns• I Initiated and coordinated with corporate to create a national list and process for accounts designated Hispanic to receive English mailings after recognizing significant negative impact on customer satisfaction

Atlanta, Ga, Us

Call Center Operations• I was recognized as a top reporting OBIEE (Oracel Business Intelligence Enterprise Edition) developer for four years in the ‘Customer Care Reporting Community,’ and was an integral part of the national initiative utilizing OBIEE Reporting for inter-site collaboration• I was a key player in restructuring collections analysis during the Kansas/Omaha merger involving identifying and analyzing the significant variances to determine the impact on collection activity and to help standardize practices, while providing daily forecasts and trending to senior management with a respected level of accuracy• I created and managed databases, which involved importing data from multiple sources and servers, so that I could provide reporting and metrics for all levels of call center performance, researching issues and identifying anomalies• I developed a SharePoint site (S.M.A.R.T) to provide one location for all analysis reporting, to quickly view scorecards, and a variety of other files such as various work avoidance and time management reports• I also developed and maintained solutions for reporting, call volume forecasting, personnel evaluative metrics, work avoidance identification, DNIS, and call driver research• I personally designed the system calculations and parameters to launch Oracle STAR for customer care agent commissions (billing and tech support agents), giving us the distinction of being the only care department to launch first round with the sales and field department teams• I also managed the launch of a pilot for Service 2 Sales (S2S) also for customer care agents' commission (billing and tech support), earning an award

Atlanta, Ga, Us

Engineering Design Department• I provided administrative duties, project tracking, and record maintenance for multiple departments, including all of Design, Field Engineering, and Construction• I coordinated with Cox Business and the design, engineering, and construction teams on tracking of business processes and helped in a number of ways to increase speed of processing the paperwork and projects so that Cox Business could help get service to customers days, faster • I trained and helped launch Oracle Cornerstone through UAT (user acceptance testing), extensive troubleshooting, and implementation• I transformed the Excel file into a significant tool for all previously mentioned departments to enable tracking of customer project estimates, designs, and construction through multiple departments driving increased productivity, visibility, and customer satisfaction for both residential and business customers

- See job description for Administrative Assistant at Cox Communications

Managed hourly employees and schedules for front of house employees, managed back of house employees as shifts or duties required. Maintained book keeping, hiring, firing, training, banking deposits, customer relations, prepared daily pie orders, and all other duties as needed.

Accounting

Aerospace Engineering And Business