Cherise Pinto Email & Phone Number

Fairfax County, Virginia, United States

• Provides case management and crisis intervention from an inbound call center environment• Interviews clients to determine eligibility for financial assistance

United States

• Conducted comprehensive assessments to determine families' childcare needs• Processed applications / re-certifications and provided in-depth case management

Fairfax, Va

• Provided in-depth case management assisting families toward self-sufficiency • Assessed family child care needs and authorized child care subsidy payments to vendors• Participated in and led work groups to establish and streamline business processes

Fairfax, Va

• Interviewed clients to determine eligibility for child care subsidy assistance• Verified client documentation using local and state databases• Provided in-depth case management for 200+ families

Washington D.C

• Conducted in-depth assessment of clients' social, mental / physical health, and financial circumstance• Provided case management focusing on mental health, substance abuse, housing, and crisis intervention • Assessed and resolved crises as they arose; referred individuals to in-house mental health, drug / alcohol support staff and emergency services• Prepared and implemented: case service plans, employment plans, safety plans, client budgets, self-sufficiency plans, behavior contracts and post-hospital plans• Reported monthly retention, demographic and housing statistics

Sydney Australia

• Managed cases with an intensive focus on prevention and early intervention for families• Conducted home visits and behavioral based Strengths & Needs assessments • Developed initial & ongoing service plans• Referred families to community resources• Prepared affidavits and files for court• Coordinated financial assistance submissions for low income families

London, United Kingdom

• Supported executive team with organizing events• Managed transition to a new office • Supervised petty cash, stationary, communications systems and office couriers

Sydney, Australia

• Provided telephone and email based resolutions to client inquiries• Utilized proprietary customer relationship management software • Investigated unauthorized transactions• Managed call volume of 40+ calls per shift

Bachelor Of Arts, Hr & Sociology

Bachelor Of, Social Work

Early Childhood Development