* Directed and oversaw 9 department operations processes.*Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.*Established process improvement in fulfillment taking 30k backorders to zero in 3 weeks.*Reduced process bottlenecks by 25% with training and coaching employees on practices, procedures and performances.*Advanced screen printing daily productivity KPIs from 3k impressions to 10k to achieve key business goals and objectives.*Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.*Developed recommendation for company to be in OSHA compliances.*Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.* Directed and led process improvements with team leaders and team members in the departments.* Established and implemented operational policies, standards and procedures for the entire company.* Wrote and delivered on team members' performances.* Provided leadership, training, guidance and support to team members in all departments on expected operational standards using appropriate tools such as SOP's, compliance audits, and policy and procedures. * Worked with HR on interviews and hire to fill gaps in open positions in a timely manner based on operational plan and volume.

*Handled day-to-day shipping and receiving overseeing more than 100,000 packages per day.*Organized 5s storage areas to optimize materials movements and minimize labor hours. *Trained new staff on job duties, company policies and safety procedures for rapid on boarding.*Enhanced performance by 15% of receiving dock associates through training, guidance and motivation.*Tracked production and quality control systems to proactively identify deficiencies. *Ranked #1 in safety for reduced worker accidents by implementing improved safety standards and monitoring procedures.*Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.*Oversaw 100 warehouse staff and maintained efficiency in fast-paced environment

*Developed standard work for best practices in quality process improvement that decreased quality defect from 58k to 14k, 75% improvement within 3 months.*Shared quality best practices across all shifts to improve building quality defects by 53%.Going from 40k to 23k, ranking us top 10 for the region.*Identifying and leading process improvements through quantitative analysis and data driven decision-making.*Kept detailed records of daily progress to identify and correct areas needing improvement.*Cross-trained existing employees to maximize team agility and performance.*Mentored and developed two team leaders to managers and four associates to Process Assistance for career progression, performance improvement, and recognition purposes.*Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.*Managed scheduling and task delegation for 80 member warehouse team.

*Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.*Worked with vendors to schedule daily pickups and weekly deliveries.*Managed resources effectively to avoid unnecessary delivery delays.*Fostered positive working relationships with regular customers.*Supported customers via telephone, email and at sites to handle escalations and product concerns.*Led improvement initiatives to advance operational efficiencies and increase revenue. *Worked scheduled hours as required and took on available shifts during holidays and busy periods.*Trained and mentored new employees to maximize team performance.*Oversaw and motivated team of 90 employees.

*Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles. *Maintained operations for aviation ordnance shops, armories and storage facilities.*Handled and serviced weapons and ammunition carried on P3 airplanes.*Worked closely with crew members in intense, quickly changing and dangerous environments. *Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.*Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.*Participated yearly vessel deployments and essential missions.