Cherish Philogene Email & Phone Number

Chattanooga, TN, US

As the Customer Benefits Advisor, I conduct 1:1 virtual training sessions via Microsoft Teams with peers to aid them with the set-up of needed employee feedback and assessment tools enhancing employee performance. I have retained a 90% performance success rate by consistently evaluating employee performance and productivity statistics.

New York City, US

In this role I contacted 15-20 leads per day to perform health screenings and set appoints for life, mortgage, or funeral insurance products. I set 10-12 appointments per week and maintained current customer contact records in the CRM tool Pipedrive. In addition, I managed corporate email campaigns, vendor accounts and client product portfolios.

Bloomington, Illinois, US

This position was my 4th promotion in 5 years’ time. In this role I worked with 4 Field Executives who managed teams of 30 agents each. I prepared all expense reports, agent performance and tracking reports, updated mileage reports for reimbursements, and managed the budgets for events, awards, and gifts held for or given to the agents. I managed each.

Bloomington, Illinois, US

In this role I collaborated with 3 managers and a total of 60 insurance underwriting assistants to monitor the teams adherence to SOPS, SLA objectives, and quality measures to increase KPI across each team. I facilitated training sessions for process improvement resulting in underperforming teams exceeding the KPI goals after training across enterprise hub.

Bloomington, Illinois, US

As the Underwriting Assistant, I performed virtual training sessions with teams across this enterprise to increase productivity and quality. Additionally, I acted as the Change Ambassador to streamline the effects of departmental changes within my division. I also conducted meetings with other change ambassadors across the country to implement strategies.

Bloomington, Illinois, US

As the Customer Care Representative, I responded to agent and policyholder questions regarding policy billing and processing procedures. I processed payments, updated credit card information, set up automatic payments, and changed payment dates. When necessary, I postponed/suspended payments, issued refunds for over-payments and discontinued service at the.

Columbus, OH, US

In this role, I used professional communication, etiquette, and listening skills to answer a variety of customer inquiries, effectively and compassionately guiding customers and scheduling appointments.I received accolades for maintaining status on the leader board for sales retention and credit card secured upsells on 80% of my orders.