Cherish Williams Email and Phone Number

 Support analyst for Finance and IT within the business Designed visual elements for financial reporting using Tableau Performed software application testing Developed business solutions with financial analysis visual elements Processed documentation, analytics, and internal & customer reporting

● Promoted to positions of increasing authority and responsibility due to exemplary performance and outstanding community relations abilities● Designed, implemented, and managed community relations strategies to reinforce brand, shape culture, and strengthen communities by strengthening nonprofit partnerships and community outreach programs● Developed and executed effective, results-oriented, local community relations programs that increased employee morale and employee engagement● Developed and executed community outreach strategies by aligning ideas, objectives, and resources to successful sustainable programs● Managed the marketing and promotion of community initiatives, internally and externally, by successfully executing public relations programs such as distributing press releases ● Promoted enhancements, improvements, updates, and user testing for CyberGrants application (an employee engagement portal) by liaison between contracted Software Application team and employee base

● Promoted to Business Analyst III for exceeding expectations in analysis and interpretation of business needs and objectives for the assigned function● Performed To-Be analysis by identifying, validating, and implementing changes to improve business process efficiency and effectiveness● Made business case recommendations for business process reengineering and worked closely with management for proposed solutions in the implementation● Conducted gap analysis on existing processes and potential alternatives● Developed business solutions defining KPIs to enhance performance management and operational reports for new business implementation processes● Developed process mapping of current and future business processes by formulating and updating departmental policies and procedures ● Managed the validation and implementation of enhancements to Health Plans, IT data, and other technical guidance on plan HEDIS reporting and tools● Implemented proposed business solutions by coordinating with various business units and departments in the development and delivery of training programs

● Performed various analysis and interpretation to link business needs and objectives for the assigned function● Supported business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of new systems● Improved existing processes by identifying and analyzing user requirements, procedures, and problems● Performed detailed analysis on assigned projects, recommended potential business solutions and assisted with the implementation● Identified and implemented ways to enhance performance management and operational reports related to new business implementation processes● Developed and incorporated organizational best practices into business applications● Led problem solving and coordination efforts between various business units● Participated and assisted with formulating and updating departmental policies and procedures

● Provided timely and accurate concise analysis of claim data including tracking, research, and problem-solving to Pharmacy Remittance, Account Management, Customer Service, and external parties● Prepared monthly and annual AR Reports for the Government feasibility study● Effectively communicated with management, customer, and external parties providing status updates of claims data● Developed and maintained complex databases to conduct financial reporting and billing● Created and maintained a high-performance work culture while engaging in and supporting the claims services department’s mission through strategic planning, creative problem solving, improved and decision making ● Implemented best practices for the handling of all claims data, releasing and reconciling biweekly pharmacy claim reimbursements while strictly enforcing internal controls● Managed and facilitated member recoupment on Ad Hoc formulary projects● Closed files quarterly and update related reports to transfer to Government● Prepared files of high dollar receivables to be transferred to DHA● Completed biweekly communications sent to the pharmacy regarding open receivables

● Verified and ensured accuracy and integrity of member data by reviewing reports of data for appropriate coding● Researched and ensured completeness and accuracy of clinical files for eligibility ● Communicated and resolved disputes with clients regarding credit card rejections and updated data fields for accurate reporting

• Determined patient eligibility and met production and quality standards• Reviewed audit reports and resolved errors to ensure integrity of data in Excel database• Checked data from completed forms or other documents for accuracy and completeness and entered into database with 99.7 percent accuracy

● Responded to inbound and outbound calls from Pfizer program patients or caregiver● Guided patients and providers through the program account requirements and ordered Rx refills.● Determined patient eligibility and met production and quality standards

● Verified and determined patient eligibility and met production and quality standards● Ensured and maintained the integrity of data in the excel database by reviewing audit reports and resolving errors● Reviewed data from completed forms and other documents for accuracy and completeness to fill in the database with 99% accuracy