Cherish Harris Email & Phone Number

Hilo, Hawaii, United States

Coached customer account representative in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.Reviewed and analyzed operational records and reports to project sales and determine profitability.Trained and mentored two employees to grow the sales market and increase customer satisfaction.Held weekly meetings with customer account representatives to identify techniques to overcome sales obstacles.Reviewed performance data to monitor and measure productivity, goal progress, and activity.Worked with customers to identify needs and establish a deliverable, actionable contract

Waikoloa, Hawaii, United States

Greeted guests upon arrival and answered questions about the hotel and local area.Made restaurant reservations and booked tickets for local events or attractions.Provided directions and transportation recommendations.Arranged for dry cleaning, laundry, and other hotel services.Assisted with check-in and check-out procedures.Handled guest complaints or concerns professionally and efficientlyMaintained a list of local businesses and services, including hours of operation and contact information.Provided information about the hotel's amenities and policies.Sold hotel services and packages to guests.Worked with the hotel's management team to ensure that guests have a positive experience during their stay.

Waikoloa, Hawaii, United States

Greeted visitors to the sales gallery and provided them with information about the timeshare units and their benefits.Assisted visitors in planning their vacation and choosing the right timeshare unit for their needs.Maintaining knowledge of local attractions and events to recommend to guests.Upselling additional amenities and services to buyers.Handling inquiries and reservations via phone, email, and in person.Maintaining accurate records of sales and customer information using the hotel's computer systems.Assisting with the creation and implementation of sales and marketing campaigns.Working with the hotel's management team to develop and achieve sales goals.

Waikoloa, Hawaii

Greeted customers and provided them with information about the rental process and available vehicles.Assisted customers in selecting the appropriate vehicle for their needs and preferences.Handled customer reservations and inquiries via phone, email, and in person.Processed rental agreements and collected payment.Verified customer identification and validated driver's licenses.Inspected rental vehicles with customers to ensure there is no damage before rental or during return.Assisted with the resolution of any issues or problems that arise during the rental process.Recommended additional products and services to customers, such as insurance coverage and GPS navigation systems.Maintained accurate records of customer information and rental transactions using the company's computer systems.Worked with the rental car company's management team and local resorts to ensure customer satisfaction.