Cherita Coleman Email & Phone Number

St Louis, Missouri, United States

Developed content for 3 ongoing training sessions for new platform usersDemo product to prospective clients.Develop and manage the knowledge base of standard operating procedures and policies for end users.Support customers via email, phone, chat, and video.Reproduce and troubleshoot customer issues.Collaborate with QA Engineers and product team to perform testing as a SME and super user.Notify QA and product team of defects/bugs within platform.Collaborate with development team, if needed, to provide additional information to resolve bugs/defects.

Greater St. Louis

Support Sales Rep and/or client directly by providing promotional product event solutions.Source, research and recommend promotional products based on clients’ needs and timelines.Solicit quotes, negotiate with vendors, and execute orders from start to finish.Provide quotes for wide range of goods and services for customers using company systems.Work with internal teams to facilitate billing process and resolve customer issues as necessary.Collaborate with customers and art teams to finalize product designs.

Assist department manager in planning and executing business plan and special events for Lingerie/Hosiery, Women’s Active, & Wit + Wonder.Interview, hire, and train staff ranging from 12-17 salespeople on selling, company standards, merchandise and services offered to produce strong sellers and exceptional customer experiences.Communicate with regional merchandiser and buyers to influence fashion and replenishment product mix relevant to our customer base.Merchandise product daily to inspire customers, influence sales, and reflect company standards.Resolve questions, issues, and complaints from customers and staff in a timely and proactive manner.Achieve and exceed personal sales goals by maintaining an active floor presence and personal customer book.

Educate and motivate salespeople to adopt selling tools, initiatives, and processes such as Nordstrom Rewards, mobile point-of-sale devices, e-receipts, Personal Book, compliance and customer privacy Build positive team relationships throughout the store to help inspire trust and team work and influence behaviors to achieve desired resultsDiffuse customer situations and provide resolution in a timely and effective mannerPrepare the daily store bank deposit and manage the store safe fund to ensure proper currency and coin levelsInvestigate and resolve all store safe fund errors and communicate discrepancies to the Department Manager

Greater St. Louis Area

Set and achieve personal sales goals while supporting the goals of the teamGreet customers in a timely, professional and engaging mannerProvide honest and confident feedback to customers regarding merchandise style and fitBuild lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming eventsConsistently seek new fashion and product knowledge to act as an expert for the customerPerform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Resolve customer issues of various complexities, transferring them to management as needed.Develop rapport with customer baseRefer customers to the appropriate business partner for products and services based on their needs. Manage currency and coin at teller window, vault, and ATM Maintain a well-developed working knowledge of the complete line of products and services offeredConsistently receive high scores on anonymous customer satisfaction surveys

Give input during merchandise selection processOpen, operate, and close store without supervision, as neededAssist customers with merchandise selections, inquiries, and purchasesPlan, promote and help facilitate special eventsConceptualize and design logos, posters, and other printed collateral

Assisted gift card marketing director in daily operationsArchived sensitive employee benefit recordsProvided remote assistance to 50-100 sales associates in various stores and regions daily with gift receipt transaction inquiries during the holiday season

Assisted gift card marketing director in daily operationsArchived sensitive employee benefit recordsProvided remote assistance to 50-100 sales associates in various stores and regions daily with gift receipt transaction inquiries during the holiday season

Participated as an AmeriCorps member in an award-winning network of college students who work one on one to prepare at-risk preschool children for school successImplemented early childhood curriculum, supported family involvement, and promoted skill building through one-to-one relationship with partner child and classroom assistanceCollaborated with a team of 10 corps members to plan biweekly in-classroom activities for a class of 9 preschool children