Devoted Customer Experience SpecialistResults-driven and self-motivated business professional with 5 years cross-sector experience in client management and a keen interest in customer service. Adept at building rapport with clients and collaborating with sales and operations for customer delight, relationship growth and account profitability. Track record of leveraging good communication and interpersonal skills to nurture sustainable customer relationships and facilitate back-office resolution of client complaints. Demonstrated capability in conceiving innovative ways to delight customers and boost loyalty. Sound integrity and professional ethics. Passionate about improving company processes for a sustainable customer experience. Expertise:• Omnichannel customer support • Complaint investigation & resolution • Report-writing & presentation • Research / market intelligence • Customer care • Communication• Stakeholder relationship building • Virtual Marketing • Call Center operations