Cherivone Oranu Email & Phone Number

Lagos, Nigeria

Part-time virtual role; Generating business leads through online research and social media mining; Creating intuitive online marketing content to drive traffic to the company’s social media pages; Following up on leads to convert prospects to clients by sharing marketing material and creating brand awareness and sensitization on the company’s value proposition; Supporting business development, market research and primary data collection through online surveys and questionnaires. Key Accomplishments:• Generated quality leads with a high rate of conversion, resulting in a robust transaction pipeline and 5 advisory deals closed. • Increased the company’s social media followership by over 25%

Lagos, Nigeria

Arranged flights, accommodation, travel insurance and handled cross-selling of other products/services of the company to VIP clients (business and first class travelers); Generated quality sales leads by networking with high net-worth individuals; Handled collection and processing of payments and dispatch of tickets to clients; Provided travel advisory services to clients on travel arrangements including itineraries, visas, passports; Managed client experience and kept clients updated on key changes on an onward basis; Dealt with complaints on refunds, change of dates and directed them to the appropriate company representatives for efficient management. Handled complaints of affiliates; Processed the registration of affiliates; Operated the call center for affiliates; convinced prospective affiliates to register with the company and monitored payment collection.Key Accomplishments:• Demonstrated good initiative and achieved outstanding performance in customer delight, which resulted in increased positive feedback from customers and client retention. • Generated quality sales leads that contributed to the growth in customer base in 3 months. • Successfully completed an initial 2 weeks affiliate trainee programme which resulted in my selection to join the VIP Clientele team.

Enugu, Nigeria

Managed company’s social media platforms, created online content (posts and articles) and attended to visitor inquiries virtually; Generated, researched and pitched ideas for posts; Liaised between social media network providers and the company to resolve any complaints and also managed disgruntled users on our platform; Managed large amounts of daily incoming messages; Generated business leads; Built sustainable relationships of trust through open and interactive communication with clients; Provided accurate, valid and complete information by using the right methods/tools; Kept records of customer interaction, processed customer accounts and filed documents concerning transactions on the online shopping store.Key Accomplishments:• Managed social media platforms and created well curated content (posts and articles) that significantly increased page followership and generated more than 2 million visitor’s reactions per content.• Conceived, researched and disseminated astute ideas for captivating content creation to the rest of the team which resulted in over 20% of page visitors spending more than an hour extra on the company’s platform.• Successfully converted about 25% of page visitors to regular clients on the company’s online shopping platform.• Single-handedly managed over 3 million consistent clients over a 6-month period.

Enugu, Nigeria

Supervised sites and delegated technicians to projects; Managed stock, fulfillment of orders and resource allocation; Developed and used feedback mechanisms to ensure our clients were satisfied; Managed calls and messages on behalf of the company; Kept records of expenses made for all business operational activities; Ensured resource assessment, work allocation and performance assessment were completed in a timely manner; Provided excellent customer service in order to build and maintain strong relationship with customers; Conducted weekly meetings with staff to discuss about operational updates, ideas, issues and followed-up on potential clients.Key Accomplishments:• Actively supervised sites and enabled an optimal allocation of technicians to projects which led to a successful completion of projects to expectation and within specified timeframes. • Conducted an efficient and proper stock management which resulted in a 25% cost-saving for the company.• Developed and implemented a client feedback mechanism which boosted client delight and resulted in repeat business with over 50% of clients.