Cheri Brown Email & Phone Number

Bloomington

• Collaborate with International Project Managers on the migration of software for major IT software platforms• Manage Daily status calls and provide senior management with status risks and issues• Develop and maintain project reporting status to ensure projects were on timelines established and within budget• Provide Senior Management with daily updates on project status, issues and risks• Develop and maintain escalation process for project elements

Plymouth, Mn

• Collaborate with Project Managers on the migration of software for major IT platforms.• Collaborate with IT and QA teams to address software migrations issues, risks and escalate as appropriate.• Manage Daily status calls and provide senior management with project status.• Provide on board training to new team members as requested.• Using Plan View, develop work breakdown structures per program statement of work and business requirements.• Manage SharePoint site to provide management with project status.

Edina, Mn

•Collaborated with engineers and software installation teams to insure international software upgrades were within budget and on schedule.•Provided Senior Management with weekly update reports on project state, issues, risks and budget status along with schedule changes

Minneapolis, Mn

•Lead updating of SharePoint interactive sites including daily updates of international site integration status giving management daily status of the project.•Collaborated with engineers and software installation teams to insure international software upgrades were within budget and on schedule.•Provided Senior Management with weekly update reports on project state, issues, risks and budget status along with schedule changes.•Maintained SharePoint sites to insure that all project documentation and status approvals were available to team members and Senior Management.

Minneapolis, Mn

•Lead updating of Share Point interactive sites including daily updates of site integration status giving Management daily status of the project•Collaborated with Project Manager on Network Software Integration for 8 major Data Centers within Wells Fargo and Wachovia networks.•Collaborated with Project Manager on Network Software and Hardware Integration for 12,000 bank locations within the Wells Fargo and Wachovia networks. •Collaborated with Engineers and Installation teams to insure installations remained within budget and on schedule.•Provided Senior Management with weekly update reports on project status, issues, and risks along with schedule changes.•Maintained SharePoint monthly status reports enabling staff and Senior Management with real time installation status and risk assessment.

Successfully developed dynamic web based reports for SuperValu acquisition project. •Lead the development of website dashboard reporting for multiple business unit locations. Reports included productivity analysis of multiple product lines, product location within business units resulting in Senior Management’s ability to determine ultimate product location and insure ultimate productivity.•Lead the development of consumer product purchasing trend reporting to insure profitability.

Project Manager 2005-2008•Provided leadership for a team to deliver a 2.5 million dollar direct mail marketing program.•Managed requirements gathering and documentation for major client resulting delivery of 6 million direct consumer mailings for 2600 client locations. Facilitated team meetings with client to refine requirements and resolve issues.•Collaborated with Project Team, client and Senior Management to implement process efficiencies resulting in a 10% cost saving to the client. •Provided Senior Management and client stakeholders with weekly comprehensive project status, risk analysis and budget updates.•Led the development of training documentation and conducted five-day training sessions for the conversion to Oracle11i/ERP for 300 national account management professionals.•Increased awareness of Six Sigma and project management processes by coaching team members on improvement methodologies and tools..

• Led the development of and implementation of web based financial reports for major client.• Using Six Sigma methodology analyzing existing reporting activities and then recommending and implementing new process initiatives.• Proactively created and led the development of monthly web based financial reports for major clients resulting in 20% internal cost savings and reducing delivery by 10 business days.• Led implementation of major client transition to new IT tracking platform resulting in a 25% cost savings.• Served as single point of contact for all escalated client service issues and insure resolution within 48 hours of receipt. • Developed and delivered training on customer service processes and procedures allowing flawless transition of customer service duties.

•Managed multi level matrix team for a major client direct mail marketing program resulting delivery of 4.1 million mailings for 2000 consumer locations.•Served as single point of contact for all escalated client service issues

Golden Valley, Mn

•Collaborated with internal team members to document and implement process improvements.

Senior Project Coordinator 1995-2002• Responsible for customer relationship, mananging matrix teams and project delivery.•Managed global team responsible for the delivery and installation of strategic internet technology hardware and software systems which generated $8 billion in incremental revenue. Customers included global telecommunication clients and independent internet service providers.•Delivered classroom and interactive database training to eleven domestic and international sales regions resulting in 80% reduction in order to delivery cycle time and cost savings of $200K.•Directed the development of the global return process for defective hardware resulting in 24-hour replacement of all non-functioning hardware received at customer locations.•Managed internal resources and external business partners across multiple business lines for all domestic customers to ensure optimal customer satisfaction.•Managed the integration of business process with acquired third party vendor.•Managed project profitability and strategic business partner relationships resulting in 100% client satisfaction upon project completion while meeting internal budget requirements.•Provided support to internal system integration and testing teams with strict delivery timelines resulting in customer satisfaction targets being exceeded.

Provided leadership to team to migrate custom database application development.•Managed the consolidation of three separate business databases resulting in $1 million cost savings for my business unit.•Exceeded budget and expense targets for delivery and installation of hardware to assigned accounts resulting in $5.5 million dollars in incremental revenue for business units.•Developed and maintained functional order and installation status database providing Senior Management with on line access to up-to-date project status.

Masters, Mba Information Systems & Technology Project Management

Masters, Masters Of Science Business Management (Mba)

Masters, Mini Master Of Project Management