Cherlene Aw Email & Phone Number

Kuala Lumpur, My

Selangor, Malaysia

Key contacts for performing and high-volume merchantsDevelop and increase potential revenue by providing after-salessupport and maintaining relationships with existing merchants.Assist in handling complaints, provide appropriate solutionsand alternatives within the time frame and follow up to ensureresolution.Initiate merchant contact through visits or calls and identifyeach potential merchant’s needs and requirements.To prepare monthly and weekly sales reports, as well as salesindividual commission.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Perform Customer Due-Diligence – for existing and new clients.API connectivity, Commercial and technical-related queries and follow up.Lead case assignment to Sales person & assist on vendor registration.Administrative duties includes maintaining sales records, prepared monthly sales reports and assist in new product testing, implementation and launches.Handled sales inquiries and after-sales follow-ups.

Coordinated daily sales activities including new client account setup, purchase order processing and sales reporting.Prepared daily, weekly and monthly sales report of all partner outlets across Malaysia for performance review by sales team and management.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Perform general administration work. ie:Key in purchase orderObtain sample for customersAssist with daily filing Update latest quotation price Setup new customer accountsAssist walk-in customers Obtain and verify poison permits or documentsProvide purchase summary reports for both salesperson and customersPerform goods stock count. Maintain and manage stock inventory.Arrange for required logistics services for both local and outstation deliveries.

Kuala Lumpur, Malaysia

Manage Premium Servicing Merchants, assisting urgent calls such as payment requests, charge backs, merchant maintenance changes and research and rebate requests for both client manager and also Merchants.Perform hierarchy audit for multiple JAPA markets, including Australia, New Zealand, Hong Kong, Singapore, Japan and Thailand using Hierarchy vierwer (Merchant Force)Extracting reports for Client manager and also merchant via Hierarchy vierwer (Merchant Force)Manage and support Client Managers’ daily request such as new branch addition, charge back payment inquiries, fee, maintenance changes and escalations.Handle inbound/outbound calls and focus to provide first contact resolutions to Client Managers as well to merchants’ queries.Provide guidance and support to new team members based on pervious working knowledge and experience to enhance work efficiency and ensure high quality by reducing numbers of rejected cases.Establish and maintain healthy working relationships with Client Managers, Merchants, team members and other business liaisons.Strong advocate of Blue Box values and adherence to compliance requirements.Actively participate in every team engagement activities.

Kuala Lumpur, Malaysia

Prepare customized financial reports for Client Managers based on data extracted via various MIS reporting platform such as MARC, Blueprint, Merchant Force, GMARC, Genesis, TPX, OMS and SMART.Prepare presentations deck for both internal Client Manager and also external Merchants.Perform hierarchy audit for multiple JAPA markets, including Australia, New Zealand, Hong Kong, Singapore, Japan and Thailand using Marc and COGNOS systems.Prepare monthly and weekly productivity report for more than 40 GMS representatives via Avaya system which is crucial for CCP productivity monitoring as well as leaders’ coaching & feedback.Attend monthly productivity meeting with Manager and present productivity results during monthly meeting with GMS team for awards and recognition.Handle urgent request such as merchant maintenance, chargeback, research and rebate request / changes.Manage stationary inventory for the entire GMS organization.Establish and maintain healthy working relationships with Client Managers, CSO team members and other liaisons.Participate in every team engagement activities and completed all compliance training in timely manner.

Kuala Lumpur, Malaysia

Handle system report generation and SAC case routing for CCPs.Distribute incoming faxes for contact centre CCPs via RightFax.Provide daily report and assist team members with ad-hoc tasks.

Kuala Lumpur, Malaysia

Perform general administration work.Assist with daily filing and banking.Maintain and manage stock inventory.

Kuala Lumpur, Malaysia

Personal assistant to director of company.Assist with daily filing, banking and general administration.Proof-read and assist with completion of insurance application forms.Arrange for required logistics services.

Putra Jaya, Malaysia

Assist with outsourced HR administrative tasks for clients within Asia Pacific Region.Prepare and process quarterly reimbursement forms for clients