Cherline Cherisma Email & Phone Number

Ensure accurate and timely processing of ACH transactions and exception items, along with handling incoming and outgoing domestic ACH transactions, suspended files, and research, all in accordance with bank policies and procedures. Provide day-to-day support for EFT Debit Card disputes, upholding a strong understanding of Regulation E, and Visa and Mastercard Chargeback rules.Execute operational tasks in various Deposit Operations areas, such as File Maintenance, IRA Product Support, debit card processes, overdrafts, and escheatment. Maintain a high level of awareness and knowledge of the business market, card payment industry, competitors, and internal activities to identify, evaluate, and appropriately close business opportunities.Conduct GL Account Reconciliations, ensuring precision and accuracy in processing payment applications and cash application requests. Oversee month-end closing procedures, including the creation of general ledger entries, maintenance of balance sheets, and meticulous account reconciliations. Safeguard data integrity in bookkeeping databases and spreadsheets. Facilitate the preparation, printing, and dispatch of financial statements, concurrently conducting daily reconciliations. Resolve intricate accounts receivable matters with customers, leveraging adept problem-solving skills to ensure swift resolution, particularly regarding payment applications.Respond promptly to client inquiries, conducting thorough research, resolving issues, and furnishing necessary documentation for streamlined payment facilitation. Investigate short payments and discrepancies as needed, taking corrective actions to rectify situations.

Conducted GL Account Reconciliations and meticulously processed payment applications and cash application requests with a keen emphasis on precision and accuracy.Oversaw month-end closing procedures, encompassing the creation of general ledger entries, balance sheet maintenance, and meticulous account reconciliations, including payment applications.Maintained meticulous bookkeeping databases and spreadsheets, safeguarding data integrity throughout.Facilitated the preparation, printing, and dispatch of financial statements, concurrently conducting daily reconciliations.Effectively resolved intricate accounts receivable matters with customers, deploying adept problem-solving skills to ensure resolution, including issues related to payment applications.

Cultivated and sustained robust client relationships, comprehensively understanding their requirements and delivering bespoke solutions. Maintained a vigilant awareness of industry trends, competitor products, and market dynamics to discern and capitalize on new business opportunities. Diligently recorded customer interactions, sales activities, and opportunities within the CRM system. Cultivated relationships with key decision-makers to generate leads and secure new business prospects. Provided expert guidance on insurance policies, adeptly preparing proposals and conducting thorough assessments. Collaborated with underwriters to skillfully negotiate and finalize coverage for clients. Established and nurtured a foundation for enduring client relationships and prospective opportunities. Strategically scheduled fact-finding appointments to discern clients' specific needs, evaluate existing coverage and investments and ascertain long-term objectives. Formulated and presented comprehensive protection plans through meticulous calculation and quoting.

United States

Monitors and updates the dispatch system, addressing incoming tickets as assigned. Offers troubleshooting, technical support, and develops end-user guidelines. Tests, troubleshoots, maintains, modifies, validates, and documents application packages. Resolves customer technical issues through phone support, email, or remote desktop assistance. Assists in the installation, configuration, and programming of physical security systems. Addresses staff-generated technical requests or problems, troubleshooting both technical and process issues to uphold productivity. Ensures system functionality by testing computer components and stays current on technical advancements through educational workshops, professional publications, and participation in professional societies.Successfully tackled intricate technical challenges for customers through meticulous problem research and the identification of suitable solutions.Demonstrated exemplary customer service by actively engaging with customers, demonstrating empathy, and ensuring swift resolution of their issues.Worked in close collaboration with team members to provide comprehensive support for associates and high-impact customers, consistently surpassing predefined quality benchmarks.Actively gathered valuable customer feedback, implemented tailored resolutions, and meticulously recorded satisfaction survey data for continuous service improvement.

United States

Business Foundations & NavigationProject Management SupportTeam-based Project CoordinationData Management, Analysis & ReportingAct as key contact and communicate project status to participants, navigating dynamics between individual team membersSupport Project Manager in the successful planning and execution of a project

Atlanta, Georgia, United States

Customer Service and Support: Provided exceptional customer service by addressing inquiries, concerns, and requests promptly. Data Management and Analysis Support: Assisted in data entry, maintenance, and analysis, contributing to data-driven decision-making. Administrative Tasks and Office Management: Effectively managed scheduling and general office tasks to ensure seamless daily operations. Payment Retrieval: Managed payment processing, ensuring timely collection and accuracy.Cross-Selling State Farm Products: Actively promoted and sold additional State Farm products to existing customers.Worked collaboratively with cross-functional teams, gaining valuable insights into the insurance industry.

Atlanta, Georgia, United States

Consistently exceeded monthly and daily sales targets, maintaining a track record of exceptional performance.Proficiently prepared rental agreements, offered expert guidance on vehicle selection, and recommended optional extras to meet customer needs.Demonstrated a commitment to providing exceptional customer service, resulting in high client satisfaction.Efficiently managed administrative tasks, ensuring smooth branch operations and maintaining organizational efficiency.

Florida, United States

Job Summary:As the Cosmetic Department Consultant, I oversee daily operations within the cosmetic department, leading a team of two employees by providing clear instructions and delegating tasks effectively. My primary responsibilities include promoting sales and achieving target sale quotas, attending meetings, and conducting training sessions to enhance the product knowledge of store members. Additionally, I prioritize customer satisfaction by promptly responding to inquiries and requests while engaging with customers in a sincere and friendly manner. Through building strong relationships with customers, I consistently increase the likelihood of repeat business. My contributions to the team's success are evident in exceeding team sales goals by 20%.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Accounting And Business/Management