Chermalyn Espiritu - Peralta Email & Phone Number

I am a detail-oriented professional with over a decade of experience in customer service across various industries. I have a proven ability to quickly learn new systems and processes, manage product returns, prepare and process paperwork, and maintain accurate records. My experience includes managing high-volume customer interactions, ensuring high levels of customer satisfaction. I am open-minded, always willing to learn, and committed to maintaining a clean and organized work environment.In my most recent roles, I have enhanced customer experience by providing personalized interactions, educated and assisted customers in managing their subscriptions, and improved website functionality and user experience. I have efficiently managed refunds and returns, handled brand inquiries, and promptly and accurately handled order inquiries. I am also proud of my ability to perform well under pressure and manage relationships effectively. I am self-sufficient and require minimal supervision to perform effectively. I am currently pursuing a Diploma in Business Supply Chain and Operations at Centennial College, further enhancing my skills in this area.I am proficient in MS Office Suite, Google Suite, Asana, and various Order Management Systems (OMS, Shopify, ShipHero, and ShipStation). I am fluent in English and Pilipino, both verbally and in writing. I am adept at complex problem-solving, time management, coordination, service orientation, and have a strong attention to detail. I am adaptable, flexible, and have strong judgment and decision-making skills.I am excited to apply my skills in a new role and look forward to connecting with professionals in the industry.