Chermuna Wade Email & Phone Number

Dallas/Fort Worth Area

Ensure processes and strategic functions of each department are properly audited and corrected. Provide recommendations and methods for remedial and curative compliance issues. Conduct monthly, weekly, daily, and yearly reports for each department that fuel the appropriate compliance structure and provide the business a definitive outlook on company.

Review customer accounts for the prevention and detection of possible Fraud● Responsible for more involved research and analysis of account activity to assesslevels of risk and fraud type● Complete inbound and outbound calls and take appropriate action basedon transaction characteristics of greater complexity● Review and analyze accounts and customer situations that may requiredifferentiated treatment or specialized resolution● Perform back office functions related to research and resolution of fraudulent activityand service support

● Responsible for daily store environment by executing the workload and distributinglabor requirements for replenishment, restocking, recovery, pricing & signing, andvisual team● Assisted with human resource duties such as appraisals, disciplinary/coaching, andtraining and development● Collaborated with other managers to assure proper staffing and training is maintainand updated monthly● Sourced qualified candidates through internet searches, networking, referrals, jobfairs, and additional internal and external sources. Interview qualified candidate,assist with assessment and negotiation● Supported store manager by driving store sales and profits while managing thestore’s general and salary expenses within store budget.● Thoroughly understood all shrinkage control programs and ensured safeguardswere in place by identifying potential shrinkage issues and executing a plan ofresolve within Company policy and guidelines.