Dmitry Chernov Email & Phone Number

Moscow, Ru

Led development for technical products and tools for employees. Developed product strategy based on company objectives and goals. Managed and played active role in complex technical and organization transformational projects: * IT&business products roll outs * organizational structure changes * infrastructure and IT services projects * local stores projects and startUP's Built technical support (L1,L2, L3) B2B, B2C and technical products for… Show more Led development for technical products and tools for employees. Developed product strategy based on company objectives and goals. Managed and played active role in complex technical and organization transformational projects: * IT&business products roll outs * organizational structure changes * infrastructure and IT services projects * local stores projects and startUP's Built technical support (L1,L2, L3) B2B, B2C and technical products for 45k users, 115 stores, 9 warehouses, HQ with user satisfaction rating 4.85 and SLA 98%. Led technical and product communities of 300+ IT service managers, developers and product owners to exchange of best practices and reduce negative impact of failures to the business. Led team development activities. Grew 20+ IT managers, product owners, service delivery managers in different distributed teams and provided regular job performance feedback to improve the team's output by 20-30% year over year. Implemented agile practices, OKR, product backlog planing based on CJM and product strategy to reach 90% key results. Played an active role in recruitment, leading the expansion of the product and technical teams from 20 engineers and managers to 150+. Show less

Managed Micro frontend platform team.Responsible for high availability cloud infrastructure platform for Leroy Merlin Russia online services.70+ business critical micro services, CI/CD process, pipelines, site performance metrics.

Москва, Россия

Moscow, Russia

Managed Infrastructure and Support Department providing 24/7 support for 160+ IT services, 200+ non IT services, 3500+ Desktops in 700+ branches.Direct report to CIO, recruited to improve IT operations productivity and reduce costs.Led multiple teams that deliver IT operations and projects: end user support, service desk, IT infrastructure planing, data center operations, warehouse projects and support.

Москва, Россия

Direct report to President/CEO, hired to create IT infrastructure and services as executive team member and collaborator; maximize capital expense ROI, reduce operational and capital costs.

Москва, Россия

Key responsibilities• Projects for the development and deployment of automation systems;• Negotiations with the customers / vendors;• Architecture development of IT solutions;• Prepare materials for customer’s staff training;• Providing expertise and consulting on supported platforms and solutions;• Presale materials and presentations preparation.

Саратовская Область, Россия

Key responsibilities• Supporting and developing of IT infrastructure (administrative units, branch network);• Developing and control KPI's of IT department;• Managing changes in IT infrastructure;• Writing project documentation, security policies, regulations, guidelines;• IT budget planning purchasing server equipment, software, training and certification staff;• Implementation of a process approach in management of IT infrastructure.

Microservices Design

Product Management

Time Management

Situational Leadership

Project Management, It Service Management

Analytical Chemistry