Cheron Crouch ⚚ Licensed Behavioral Health Provider Email & Phone Number

Union City, Ga, Us

•Manage day-to-day functions of the MCRS program in assigned area, ensuring uninterrupted 24x7 support.•Assure compliance is maintained at a 90% threshold or higher by following standard operating procedures.•Collaborate with BHL operational and functional leaders to resolve region or program issues impacting operations.•Partner with community providers to enhance access to resources and improve service delivery for serviced population.•Measure and provide relevant utilization and outcome data and prepare reports as required.•Train, monitor and evaluate assigned staff. Provide individual clinical supervision, as well as group supervision.•Maintain licensure and/or certification required for performance of professional duties.•Provide crisis intervention services, screening, and consultation, including short-term and long-term follow-up.•Complete appropriate documentation, follow-up, and disposition of cases in accordance with established guidelines.•Communicate and coordinate care with other team members, ensuring the safety of the team and serviced individuals.•Prepare end of shift reports, communicating unresolved issues with the next shift and concerns/problems with managementstaff and other leaders.•Oversee clinical aspects of the program to ensure quality and create quality and process improvement plans.•Work with other clinical leaders to identify training gaps and create educational plans for success.

Atlanta, Ga

•Delivered quality psychotherapy services in office and in the community using the most effective practices, effectively meeting the need of Rebirth Counselling and Training Center’s clientele.•Conducted thorough diagnostic assessment and screening of clients for program eligibility; executed crisis intervention techniques in a prompt manner and in accordance with department policy, based upon identified client needs specified in the client needs assessment or other relevant documentation.•Performed comprehensive process and outcome evaluations on therapeutic interventions contributing to better future patient care decisions; devised individualized treatment plans, recovery plans and discharge/transition plans appropriate to assignedpatient's needs.•Provided clinical supervision and oversight master level clinicians and completed advanced administrative work.•Conduct utilization reviews to determine medical necessity for mental health and substance services to include detox, inpatient, residential, partial hospitalization, and intensive outpatient.•Provided an overview to the client by describing programs goals and objectives for client care.•Identified issues through assessments and create goals and treatment plans.•Work on a multidisciplinary team to complete task and communicate mitigation efforts for ineffective programming.•Maintain positive, cooperative, and mutually supportive relationships with the staff, patients, families, and representatives of resource agencies within the community.

Marietta, Ga

•Worked in conjunction with Director of Admissions Compliance to facilitate new resident admits/discharges and to ensure effective interactive workflows and support for the goals of the program in compliance with all appropriate requirements.•Provided direct leadership and oversaw the activities of all Another Chance staff and generated annual performance evaluations for all direct reports.•Collaborated with therapists and outside assigned therapists to promote high quality patient centered care and ensured everyone was working towards achievement of program goals.•Assumed responsibility for the delivery of optimum care and excellent customer service adhering to program goals, policies, and procedure by conducting regular analysis of resident files, medication logs, incident reports, resident surveys, North side Psychology Services (NPS) progress notes, staffing logs, volunteer surveys, and DFCS and DJJ surveys.•Completed performance management task, ensuring clinicians are in alignment with company and departmental goals.•Keen in identifying risk and creating risk assessment for mitigation of the issues.

Atlanta, Ga

Program Manager (Mar 2007 – Feb 2012)Director of Training and Education,Center to End Adolescent Sexual Exploitation, CEASE (Jan 2005 – Feb 2007)

Atlanta, Ga

Regional Director (Jan 2004 – Dec 2005)Clinical Director (May 2003 – Dec 2004)Family Centered Specialist (Dec 2000 – Apr 2003)

Master Of Science (Ms), Counselling Psychology: Clinical Mental Health Counselling

Bachelor'S Degree, Health Science