Cheron Fan Email & Phone Number

Work in conjunction with TAPFIN global implementation SMEs, Manpower local teams and VMS partners to implement new client programs or existing client MSP program expansion into the APME region. Major accomplishments :1. Acted as the project manager and implemented a full procure-to-pay CWM solution with local program operation in Hong Kong, Singapore and Australia for an international bank2. Acted as the solution architect and implemented the CWM solution for a consumer giant in India3. Acted as the project manager and implemented the CWM solution for an energy company in Malaysia4. Acted as the project manager and implemented the CWM solution for multiple countries of a technology company5. Acted as the project manager and implemented the headcount tracking solutions for an insurance company. Regional operation centre solution was leveraged to deliver program operation across 11 countries in Asia.6. Acted as the project advisor to support the program optimization of a financial institution in India7. Acted as the solution architect and implemented the full procure-to-pay CWM solution for a global telecommunication company in India

Transferred to the Process Excellence Team of TAPFIN to enable cross-regional MSP program deployment in Asia Pacific by providing support from qualifying leads, bid management to implementation for our program teams and clients. Major Achievements included :• Supported a MSP program expansion to 9 countries in Asia Pacific for a global internet service provider. The program first went live in North America in September 2013. Phased implementation approach was taken for APAC in-scope countries, which had all gone live in June 2014. Worked with the Global Implementation and Program Operation team for project execution and resolve implementation issues with client core team, APAC program management office (PMO), ManpowerGroup stakeholders and the VMS technology provider. Key involvement spanning from sharing local country regulatory requirements and business practices, engaging local country SMEs for design validation, future-state business process finalization to supplier engagement and preparing training collaterals.• Supported implementation of a Fieldglass-enabled MSP in China for a Fortune100 Global Technology company. Phase 1 of the Program went live in Nov 2013 with eventually over 1,200 contingent workforce across 15 cities enrolled while the soft launch of phase 2 went live in Oct 2014. The China program is part of the expansion of the US MSP to 17 countries of which 14 countries went live already. Worked with the Global Implementation, Global Program Operations, China PMO, the Client Steering committee and the technology (VMS) provider to facilitate execution of implementation activities against schedule. These included model design, data collection, assessment of current processes and practices, pay and bill data analysis, contract review, localizing SOP & training materials, and coaching to the China PMO, etc..• Served as the guest speaker for a TAPFIN Quarterly Market Report webinar to provide workforce and market insights of China

Support ManpowerGroup sales communities to win workforce programs of targeted global and strategic clients by acting as the ‘design lead’ to integrate the workforce management expertise resides across the family of brands under ManpowerGroup into a viable proposal for specific client strategies or challenges. As a mobile and virtual assignee of the Company, involved in all stages of the selling process from qualifying opportunities, diagnosis of client situation, risk assessment, solution modelling, client proposal development, presentation to pricing strategies, SLA review and negotiation. Major achievements included:• 2012 – won the USD19M contract of managing the telesales operation in Beijing for a global technology and business solution provider• 2012 – delivered 5 workforce solutions & sales workshops on ManpowerGroup brands of offerings included RPO, managed services and TBO for sales and operation colleagues in Shanghai and Guangzhou• 2011 – won the USD23M worth regional Managed Services Provider Program (with supply) covering 13 countries in Asia Pacific for a global pharmaceutical company • 2011 – Spearheading the rightshoring and greenfield solution offerings and produced a structured model and solution collaterals to assist the Company to cope with the increasing demand of client organization relocation or new start up projects. Special focus was put on Vietnam• 2010 – won the USD24M to 28M worth regional Managed Services Provider Program (with supply) covering 3 countries in Asia Pacific for a global investment bank

As described under the role "Global Solutions Architect".

Assisted the Senior Management Team (SLT) of selected countries to improve their business performance in IT industry vertical. Performed operation and business assessment for China (Shanghai, Beijing & Guangzhou), Taipei, Malaysia, South Korea and in later stage with heavy participation of market penetration and operation support for Thailand. Also appointed to the rollout of special project initiatives and client programs for Asia Pacific region. Major achievements included :• Appointed as the APAC Lead with short notice for the implementation of a Master Vendor program across India, Australia, Singapore, Malaysia, Thailand, Taiwan and Hong Kong. Achieved all milestones as scheduled in 2007 and received written compliment from both the client and internal management.• Successfully boosted the business and operation performance of the IT verticals in one of the Asian operation by increasing the gross profits by 44% in 2006, and over-achieved the net profit targets by 20% in 2007.

Spherion® was a global organization that delivers Recruitment, Outsourcing, Technology and Education solutions. The Company had over 800 offices globally including 50 offices across Asia Pacific at that period of time. As the Engagement Manager & Leader, involved in all walks of the business development cycle and assured proper contract execution of the IT recruitment and staffing services. Managing a team of 4 with direct P&L responsibility since 2004. Also assigned to support the operation in Singapore and established alliances in mainland China. Major achievement including wins of multi-million dollar contract with various authorizes under HKSAR, public utilities, and secured as the prime vendor for renowned commercial clients in finance, telecommunications and IT sector.