Cherrell Jackson Email & Phone Number

• Control mail inventory by sorting on average two thousand invoices daily, while ensuring quality of service accounting for 98% accuracy.
• Verify all utilities for the city of Cleveland in departments of water, gas, and sewer, accounting for 40% of all account services.
• Service more than 400 properties including personal and professional businesses, communicating status updates and payments of services to leadership

Cleveland, Ohio, United States

• Provided customer service through opening new accounts, executing customer transactions includingdeposits, withdrawals, money orders, and checks.
• Addressed problems and provided resolutions with regards to safe deposit access.
• Reviewed and processed credit and loan applications according to best practices.
• Exceeded renewal and new clientele recommendation metrics by 20%, utilized consultative techniques and built long term client relationships.

Cleveland, Ohio, United States

• Managed day-to-day communication, messages, calendars, and scheduled meetings for ExecutiveDirectors and senior staff.
• Organized and streamlined the report filing system to save the office 4+ manual hours a month.
• Prepared and submit various expense reports.
• Assisted with event planning, including associated travel and logistical arrangements.