Cherrelle Smith Email & Phone Number

Kingston Upon Hull, England, United Kingdom

Working from my home office, I responded to a variety of customer queries and concerns via phone and email in a fast-paced virtual contact centre environment.Using excellent communication skills, I patiently provided information and managed customer dissatisfaction, negotiating with each customer to solve problems and provide a suitable resolution to the issues they were facing.In a heavily target-driven environment, I worked continuously to learn and improve my understanding of the processes and tools needed to carry out my daily tasks, in order to hit various KPI targets.

I taught English as a foreign language online using italki and Skype.I am passionate about language in general and love exploring the English language as well as other, foreign languages. I am also very patient and dedicated to helping people achieve their goals.I am TEFL certified and could therefore help students with their English reading, writing, speaking and listening. I also helped them build their vocabulary and develop their understanding of English grammar.I speak fluent Spanish so I know what it takes to learn a foreign language. I loved sharing the methods and resources that helped me reach fluency in that language, in order to help my students do the same in English.My Lessons & Teaching StyleMy lessons were mainly conversation-based and I worked best with intermediate and advanced learners. We talked about any topic they were interested in and I helped them develop their fluency and corrected their mistakes.italki profile: https://teach.italki.com/teacher/10315046

Hull, United Kingdom

Working simultaneously on several inbound customer service, technical support and retentions lines, I answered phone calls and emails from customers about a variety of topics surrounding the functionality of their Paymentsense card machines.I honed my ability to explain sometimes complex processes in a clear, concise way to people from a variety of backgrounds, taking extra care to ensure their full understanding.I strove to provide excellent customer service at all times, regularly going above and beyond to investigate ongoing issues, answer customer queries and deal with any complaints or requests in a timely manner.

Hull, United Kingdom

Working on inbound and outbound sales campaigns in a call centre environment, I used my strong communication skills and personality to build rapport with customers, with a view to sell them various products and services.I have proven my versatility, adapting quickly to various sales campaigns, and always work hard to achieve individual and team targets.