I am a resourceful and strategic professional with 20+ years of managerial experience, demonstrating a renowned capability to lead cross-functional teams and identify resources to further professional development. Throughout the progression of my career, I have expertly excelled in designing and implementing various programs to resolve service gaps, aligning solutions for client benefit, and producing mutually beneficial results for all key stakeholders. Recognized for an exceptional sales track record, I utilize a consultative approach in recommending products and services suitable for specific cases and clients. I am eagerly seeking opportunities to transform internal protocols and policies, advancing operational comprehension to improve external performance and reputational credibility. Technical Acumen: Microsoft Office Suite | Salesforce (SFDC) | Zoom | Degreed | Workforce Dimensions | PeopleSoftAreas of Proven Performance: Staff Coaching & Development | Resource Navigation | Multidisciplinary Liaising | Target Achievement | Client Support | Critical Problem Solving | Regulatory Compliance | Continuous Process Improvements | Executive PlanningProfessional Development: Authenticity, Vulnerability & Empathy with Your Team | Building Trusting Teams | Business Acumen | Civil Treatment for Leaders | Coaching for Growth and Development | Connecting with Teams | Conscious Inclusion | Consumer Experience Models | Creating a Customer-Centric Team | Developing & Building Self-Awareness | Fierce Conversations | GROW Model of Coaching and Mentoring | Lean Principles | Managing Change | Operations Management | Psychological Safety in the Workplace | Responding to Customer Escalations | Sales Operations | Unconscious Bias | Understanding Contribution Standards