Cherron Hoffler Email & Phone Number

Apex, NC, US

Omaha, Nebraska, United States

• Performs service recovery techniques to resolve requests.
• Collaborates with internal partners to gather information and develop resolutions and/or options to be communicated to external customers.
• Collaborates closely with healthcare providers, insurance sales agents, and policy owners effectively resolving billing call center discrepancies.
• Provides compliant and easily understood resolution options with the desired outcome of creating a positive healthcare policy owner experience.
• Develops and maintains effective working relationships with internal and external parties to include policy owners, team members, business partners and other stakeholders.
• Participates in the identification of process improvements.

Apex, North Carolina, United States

• Utilizes computer systems resources and personnel to conduct in-depth analysis, driving performance improvement initiatives.
• Reviews and analyzes a wide range of information, including forecasts, methods, schedules, systems, processes, and procedures.
• Determines the most effective business solutions for the organization, focusing on enhancing operational efficiency.
• Oversees vendor contracts, employee payroll, and company operational budget.
• Recommends alternative solutions to senior management, aligning courses of action with organizational goals.
• Conducts duties related to the design and improvement of business systems, particularly within the commercial janitorial sector.

• Project managed operational risk and compliance within the Second Line Risk Team and contributed to an enterprise-wide risk perspective.
• Tasked with developing, planning, and performing issue validation activities that independently evaluated the adequacy, comprehensiveness, and effectiveness of corrective actions taken by the business to remediate.
• Managed and implemented pre-approval system, managing requests and training team members.
• Conducted detailed reviews and maintained policy resources
• Developed Access Database and SharePoint tools for policy exception management.
• Conducted reporting and analysis using complex Excel functions.

Durham, North Carolina, United States

• Accurately scored standardized test questions according to established guidelines and rubrics.
• Ensured adherence to scoring procedures and quality standards.
• Proficiently utilized scoring software and technology platforms.
• Conducted thorough reviews of scored tests for accuracy and consistency.
• Maintained detailed records of scored tests and associated documentation.
• Adapted to changes in scoring procedures, test formats, and technology.

Wells Fargo Assignment

• Spearheaded the development and implementation of mission-critical applications, aligning systems with business needs.
• Conducted extensive gathering and analysis of requirements and procedures, leading to automation opportunities and system improvements.
• Developed policy exception vetting process and training modules.
• Spearheaded technology risk management projects, optimizing policy exception processes.
• Reviewed and challenged policy exception requests, reducing approval cycle time.
• Provided training and guidance on policy requirements and controls.

National Health & Environmental Effects Research Laboratory - RTP, NC

• Supported the Office of Research and Development (ORD), the Deputy Director, and the Senior Officer for Human Capital in various administrative capacities, ensuring efficient operation of office functions.
• Assisted in managing daily operations and coordination of activities within the NHEERL Laboratory, ensuring smooth functioning of the office and adherence to organizational goals.
• Collaborated closely with internal and external stakeholders to facilitate communication and streamline administrative processes, enhancing collaboration and productivity.
• Managed scheduling, travel arrangements, and expense reporting, optimizing efficiency and productivity while ensuring compliance with organizational policies.
• Processed FOIA requests, conducted document reviews, and maintained accurate records, ensuring compliance with regulatory requirements and federal governmental standards.
• Prepared and maintained documents, presentations, and reports for NHEERL Laboratory leadership, ensuring accuracy and alignment with organizational objectives.

Raleigh, North Carolina, United States

• Led the management of a 100-unit residential property and a $4.5 million renovation project.
• Employed and trained new employees.
• Oversaw vendor contracts and budgets, achieving a 100% lease-up rate.
• Accommodated and closed contracts with vendors and contractors.
• Verified property stayed within the operating and construction budget.
• Managed, monitored, and trained 4 direct reports.

Morrisville, North Carolina, United States

• Managed outbound and inbound calls to growers across the United States about seed and chemical use.
• Identified and prioritized target accounts created strategic plans to drive opportunities.
• Prospected for new leads and opportunities.
• Conducted initial discovery tasks, identified customer requirements, and prepared tailored sales presentations.
• Managed opportunities through closure, maintained relationships, and coordinated resources effectively.
• Captured the grower feedback and concerns about growing conditions and products, then passed the feedback to the company client.

Durham, North Carolina, United States

• IT Analyst/Help Desk Team Lead
• Spearheaded the development of a student service project in collaboration with Time Warner Cable, establishing a new system for Duke University students to register and pay for on-campus cable services.
• Conducted comprehensive training sessions for students and staff
• Led a team of six, and monitored and delegated workload and performance.Law School Applicant Reviewer
• Reviewed and processed applications for admission to Duke University Law School, ensuring accuracy and completeness
• Conducted thorough evaluations of applicant materials, including transcripts, letters of recommendation, personal statements, and resumes, to assess qualifications and suitability for admission.

Cary, North Carolina, United States

• Managed client satisfaction, resolving disputes through effective communication and negotiation.
• Processed member dispute claims with precision and adherence to department SLAs, upholding the highest standards of regulatory compliance.
• Utilized advanced investigative techniques to meticulously research and validate dispute claims, identifying root causes and driving actionable solutions.
• Demonstrated versatility by employing various internal and external systems for comprehensive research, database maintenance, and credit issuance.
• Ensured timely and continuous communication with members throughout the dispute process, fostering trust and transparency.
• Collaborated seamlessly with members and internal departments to secure necessary documentation for chargeback processing, resulting in efficient dispute resolution.

Doctorate, Industrial And Organizational Psychology, 4.0

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Graduated with Distinction

Bachelor'S Degree, Psychology