Cherry Atkinson Email & Phone Number

Williamsville Ny

611 Jamison Rd Elma, Ny 14059

Missing and Misapplication of Payments- Receive and understand correspondence and communications, directly and indirectly from customers.Understand and identify root cause of the dispute or inquiry from customer and third party.Interact with other departments ; acquisitions, bankruptcy, credit reporting, escrow, foreclosure and modifications.Contact outside vendors, prior servicers, taxing authorizes and insurance agencies.Write resolution letters for customers and requestors and send response through mail, email and fax.Multitask various computer programs, log activity in system, track productivity and upload documents.Strong verbal communication skills and technical writing skills.

Elma Ny

In company’s (local) call center, receive regional calls and inquiries from customers in Western New York area and Southern Virginia; review and update any previous inquiries and responses as noted in the computer database.Verify customers’ information and document responses in customers' accounts. Identify customer need and opportunity to cross-sell by readily offering customers new products and services.Increase quality customer service by making appropriate recommendations to management for improving call center contact process and implement as necessary.

Facilitate all transactions for new and existing commercial accounts—for a nationally recognized company, at a local franchise; generate account documentation relating to sales calls and work orders.Reporting to Director of Operations, work alongside Business Development Manager to provide sales support by responding to customer requests/related sourcing, offering quotes and closing sales leads. Follow up with contacts and referrals to secure scheduling and ensure customer satisfaction.Responsible for making courtesy and confirmation calls to accountholders and perform cold-calls—by phone and visits.Close out delinquent accounts by securing payment and verifying completion of work.Assist in managing commercial account workflow within the local division of the company—grossing $18K (off-season) to $45K (at peak) monthly.Closely monitor customer ranking through various databases for the purpose of on-going customer maintenance for the duration of each open account.

Instruct and perform schedule exercise classes for senior fitness.

Instructed and performed weekly scheduled Spinning classes for fitness club members.

Responsible for opening facility for daily operation while managing desk transactions for members and potential members during their visit. Processed and upgraded new membership accounts in company database.

Oversee regional team of 15+ active art consultants in direct sales industryTrain new consultants and offer enhancement training to existing consultants to professionally present ever-changing art product line.Provide quality customer support to internal and external clients while interacting with the home-office staff to ensure prompt and efficient service.Monitor monthly sales to establish consistent performance of consultants to achieve sales productivityConduct team meetings to communicate relevant information, review case productivity, establish both consultant and team goals, as well as plan and execute events for the purpose of professional growth, team development in sales and longevity in business.

Received customer calls concerning various consumer warranty issues.Entered customer information into computer (CATS system); informed customer of action to be taken.Resolved product or service problems by selecting and explaining the best solution to resolve the issue.Contacted customers—when required—to provide information regarding specific product information.Accepted orders from customers of items and replacement parts not located in retail establishments.Trained new employees to perform duties in a timely manner. Prepared training agendas.Interacted with management and other departments to determine corrective action and changes in customer warranty polices.Maintained customer records by updating account information.

Currently operated as Millennium Hotel)Preferred Traveler’s Club RepresentativeContacted customers, via direct customer calls and phone, to attain new business and retain current customer-base.Prepared club budget, in advance, for prospective monthly business.Monitored specific revenue sources and serviced related accounts.Generated financial status and updated data base.

Assist customers in selection of merchandise.Supervised staff of fifteen sales associates, direct weekly sales productivity.Hired and trained new employees.Assist customers in selection of merchandise, as well as addressed inquiries and concerns. Arranged in-store merchandise displays and stocked all clothing and accessories.