Led and developed a remote team of high-performing Oncology Certified Registered Nurses in evaluating the appropriateness of drug and radiotherapies and making needed course corrections for optimal, evidence-based clinical outcomes, improving provider and patient experience while reducing the burden of financial toxicity for the oncology population.

Served as a leader, consultant, and role model in the professional development of ambulatory clinical staff. Provided direction in the development of clinical guidelines and best practices. Led efforts to earn and maintain the ASCO Quality Oncology Practice Initiative (QOPI) Certification for medical oncology practices. Fostered a culture of quality improvement applying LEAN principles. Collaborated with stakeholders responsible for the quality care of oncology patients and utilized a multidisciplinary approach to care and education.

Consulted on complex oncology cases, maintaining continuity of care with patients, families and the interdisciplinary team. Developed system-wide, evidenced-based oncology policies, procedures and guidelines, and clinical process flows for a new chemotherapy infusion center. Partnered with clinical informatics to develop electronic NCCN-based chemotherapy orders. Served as a clinical expert to physicians and nurses and was responsible for the growth and development of clinical staff. Served on cross-functional teams towards becoming a High-Reliability Organization.

Led and facilitated team efforts to direct the delivery of patient care impacting quality, service and cost outcomes. Served as the chemotherapy/biotherapy educator using evidence based protocols to guide staff education and practice.

Deployed to accredited U.S. healthcare facilities to provide post-sale education to physicians, nurses, case workers, and pharmacists ensuring seamless transition during the formulary conversion. Conducted education programs to healthcare providers on Alzheimer’s disease with medical and non- medical interventions. Actively partnered with sales team to conduct customer needs analysis and assisted in resolving issues and identified opportunities for growth.Provided injection training and education to patients and their families.

Coordinated research activities for a National Cancer Institute funded study: Mindfulness-Based Stress Reduction for Psycho-Immune Dsyregulation in Cancer.

Managed care and provided cancer education on disease states, medication and side effect management to patients receiving chemotherapy and biotherapy agents.Collaborated with physicians, research nurses, and pharmacists to adhere to evidence-based and research guided chemotherapy treatments.

Key team member in the development, testing, training, and delivery of a new Experian information processing tool, designed to streamline direct mail retention campaigns, significantly reduce job cycle time, and increase accuracy.Created and implemented transition plans to seamlessly integrate new clients onto Experian platforms.Performed comprehensive assessments of large-scale cataloguers and recommended improvements utilizing Experian’s products and services.