• Provide Secretarial assistance to Servcorp and floor clients in handling all mattress pertainingto daily operation.• Add value to our clients business by providing great customer service• Trained for new secretary to ensure that proper procedures was followed• Compose and proofread the letters, reports, presentations and business development events. • Event managements - Networking event, Christmas party and Sales promotions• Sourced and screened candidates in close association with the client's HR department• Communicate with clients in-personal via phone and email, maintaining positive relationshipsand high client satisfaction• Answered multi-line telephone - transferred calls or forwarded messages.• Troubleshooting issues reported to the management group to identify root cause of othersystemic problem.• Liaison for branding, sponsorship, partnership, charitable contributions, community discounts, promotions and communications.• Capturing and shooting photographic for company functions, event and otheractivities.• Prepared marketing brochures, materials and EDM.• Handling Southeast Asia CRM for and assigning leads. Liaised with broker/ aggregatorsfor the monthly Inventory request.• Generate more leads thru LeadIQ & LinkedIn Sales Navigator

Administration• To manage director/operation schedule includes meeting, appointment, presentation, travel arrangement and hotel reservation.• Assist in providing all supporting documents, information and other reports as assigned.• Assist in HR matters.• Handle and prioritise all outgoing or incoming correspondence (e-mail, letters, packages etc)• Liaise with aesthetic product suppliers for the stocks ordering/quotation acquisition for clients. Issue purchase order and delivery order for operational invoices.• Liaise for logistic arrangement.• In charge of Korean doctors’ schedule including communicate with doctors to firm up aesthetic event dates, flight, hotel and transport arrangement for doctors and business partner.• To coordinate and work closely with business partner (Korean doctors and oversea senior surgery consultants) to manage requirement of the surgery arrangement.• To assist director in developing of Korean doctor’s treatment training and sales kit.• Arrange and conduct our product/service, to update existing and potential client’s (spa company) on our range/service and its benefits in their practice.• To design presentation slide and proposal with products conceptualization solution for points of sales to clients and marketing collateral to support the brand and business objective.E-commerce• Make sequence shot, develop storyboards, process flows and other relevant shots for marketing purpose.• Product photo shooting, planning and edit.• Compose and edit scripts, or provide screenwriters with story outlines to write the scripts.• Capturing and shooting photographic made for company functions, event and other activities.• Implement business plans, operational guidelines and advertising and promotion campaigns for the brand.• Manage social media accounts and content of the website. • Research, edit and create relevant and engaging content for the company social media and/or digital channels such as websites/ emails/ blogs.

Responsibilities: • Work as director's secretary cum operation executive• Responsible for all secretarial and administrative duties, both personal and corporate matters• Manage meeting schedules, minutes of meeting, correspondences, reports, call screening, travel, hotel and flight bookings and arrangement • Maintain strict confidentiality and interact professionally with all levels of staff• Undertake special assignment, ad-hoc functions and related duties as and when required.• Maintain a systematic filling system and safe keeping of important documents.• To assist director and company in handling all mattress pertaining to daily operation.• Liaise with Korean doctors and local doctors.• In charge of Korean doctors schedule including communicate with doctors to firm up event dates, flight, hotel and transport arrangement for doctors and aesthetic director.• Liaise with clinic for stocks preparation prior to events held at respective region.• Liaise with aesthetic product supplier for stocks ordering/quotation acquisition for aesthetic department.• Responsible to tabulate sales and treatment report for every aesthetic event for respective region and update aesthetic director monthly.• Responsible to prepare costing report for every aesthetic event.• Take charge of payment flow for aesthetic product ordering, doctor’s injection and surgery fees including approval submission, approved invoice submission and payment status follow up to ensure meeting agreeable payment terms with respected parties.• To assist aesthetic director in developing of Korean doctor’s treatment training and sales kit.• To Liaise with outsource graphic designer for the progress of sales kit development.

Seven years of flying experience in aviation industry with Kuwait Airways. Based in Kuwait and later relocated to Kuala Lumpur base as a first class cabin crew for 6 years.Experiences gained:• Knowledge of air regulations.• Knowledge in aviation security.• Airline crew resource management.• Knowledge of different aircraft types and related equipment. Specialized in airbus A340, A310.• Deportment (behaviour) and grooming skills.• Experience in performing in-flight sales.• Established solid team work in short period of time for each flight with different multi-national team members.• Developed problem solving skills in order to address passengers’ issues.• Known as active listener and communicator and often received compliments from deck crews, seniors and passengers.• Understood and analysed passengers’ personal requirements in order to adapt and exceed their expectations• First aid knowledge. Ability to provide medical care and advice.• Skills in handling emergency situation on-board.• Gastronomy. Product knowledge including food and beverage.• Proven initiative and ability to work with minimal supervision.• Extremely pleasant personality with the advent of good physique.• Immense exposure to the fast paced and high profile work environment through past work experiences.• Good customer service skills with orientation of complete customer satisfaction• Proper conversation and coordination with other team members• Presentation and service techniques.• Being able to work under pressure.• A calm and reassuring manner.

Responsibilities:• Manage customers' accounts.• Set up new customer accounts.• Perform customer verifications.• Manage administration.• Take care of student attendance on the daily tuition courses• Collet tuition fees; Update students listing as well as the distribution of reading materials• Deal directly with customers either by telephone, electronically or face to face. • Explain to the customers (parents and new students) on the course available/ fee offer; Liaise with the students on any matters encountered in the tuition centre.• Respond promptly to customer inquiries.• Handle and resolve customer complaints.• Keep records of customer interactions and transactions.• Record details of inquiries, comments and complaints.• Record details of actions taken.• Prepare and distribute customer activity reports.• Maintain customer databases.• Communicate and coordinate with internal departments.• Follow up on customer interactions.• Provide feedback on the efficiency of the customer service process.

Office Management• Co‐ordinating the office cleaner and gardener• Monitoring office supplies and ordering / purchasing supplies as required• Maintain stocks of stationery and re‐order when required • Co‐ordinating maintenance of the photocopier.Monthly and Year‐end Accounts• Ensure the Trial Balance is up to date at each month end and prepare relevant reports for review by the Financial Accountant. • Preparing the monthly bank reconciliation for review by the Financial Accountant• Assist the Financial Accountant in preparing the Year‐end audit file to ensure that all information is ready and available in time for the statutory audit.Timesheets and Expenses• Check timesheets to ensure employees have correctly recorded their time including ensuring that time has been allocated to the appropriate project / job.• Check expenses and receipts to ensure they’re accurately recorded and the supporting documentation is adequate i.e. VAT invoice where applicable.Payments and Treasury• Responsibility for petty cash including maintenance of petty cash records and completion of a cash reconciliation at each month end.• Banking of cheques and cash received.• Reconciliation of the credit card account.Payroll• Calculating of staff working hours and rates• Issuing teacher and staff monthly paychequeAccount Payable and Account Receivable• Making and receiving payment/invoices• Issuing payment voucher• Issuing chequeKey in Accounting• Key in Accounting transaction for Income Tax purposesOther• Assist the Financial Accountant and manager with any other duties as required.