Inside Sales Representative
CurrentSummaryResults-driven Sales and Marketing professional with positive attitude. Quick learner with demonstrated ability in Inside Sales, team leadership, and process improvement. Experienced in Model N reporting, forecasting, planning and cost modeling. Act as subject matter expert in account management, logistics, and supplier sourcing. Exceptionally organized, detail-oriented and able to coordinate projects in a timely, cost-effective manner. Strong communication skills and good with multi-tasking.Responsible for answering product inquiries, taking customer orders, coordinating delivery with dispatch, and coordinating with internal company departments and Field Sales Engineers in a fast-paced office. Customers include OEM, CEM, Government approved Contractors for NASA such as Trax International, SGT, Taber, Southwest Research, John Hopkins, Lockheed Martin, MIT Lincoln Lab and Distributors. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.Essential Duties and Responsibilities • Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations• Provide information about products and generate price quotations and generate sales orders in a timely manner• Refer to product catalogs and specification guides to determine related product uses and applications• Provide support to outside sales force• Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer• Help customers with design ideas/problems; provide customer feedback to management
