*Temporary position for 3 months➤ Assisted customers in a professional and friendly manner (email, phone, chat) using Gladly Connect to address their questions, concerns, and requests. ➤ Acted as the primary point of contact for all customer inquiries.➤ Handled Order Processing and Aftersales: Managed order processing tasks, including order placement, tracking, and modifications using Shopify and Recharge. ➤ Processed refunds, replacements, subscriptions, and Invoices. ➤ Ensured timely and accurate fulfillment of customer orders while maintaining a high attention to detail.

➤ Manage Production Processes➤ Created ideas to improve Project Processes, Scorecards, Incentives, and Production Qualities➤ Make daily reports to the client (SLA, Outage/Downtime, and Weekly Business Report)

➤ Created ideas to improve Team abilities, behavior, and qualities➤ Coached, Answered, and Resolved daily queries and concerns.➤ Audits Quality and Behavior performance on chat.➤ Helps the account maintain the Stella customer service ratings.

➤ Addressed customer service inquiries through phone calls, emails, and chat➤ Conducting a confidential survey for the PDM ( Prospects DM) account➤ To inquire about prequalification questions for security disability benefits in the US for (Citizen's Disabilities)➤ To assist with financial statements with Earnin's account

➤ Issued tickets to the Passengers and Processed Stevedoring Cargo➤ Provide excellent customer service and handle situations in a courteous manner. Providing courteous behavior, especially when dealing with difficult customers or passengers.

➤ Handled Sales and after-sales calls for Smart Postpaid accounts➤ Generated consistent additional revenue through skilled sales techniques.➤ Monitored client communication and promptly respond to calls.

➤ Addressed customer service inquiries with excellent quality➤ Achieved a customer satisfaction rating➤ Product Sales for Tracfone Wireless, and Net 10 Wireless➤ Handled sales, after-sales, and technical troubleshooting