Cherry Mae Mayran Email and Phone Number

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.• Processes reservations from the sales office, other hotel departments, and travel agents.• Knows the type of rooms available as well as their location and layout.• Knows the selling status, rates, and benefits of all packages plans.• Knows the credit policy of the hotel and how to code each reservation.• Creates and maintains reservation records by date of arrival and alphabetical listing.• Determines room rates based on the selling tactics of the hotel.• Prepares letters of confirmation.• Communicates reservation information to the front desk.• Processes cancellations and modifications and promptly relays this information to the front desk.• Understands the hotel's policy on guaranteed reservations and no-shows.• Processes advance deposits on reservations.• Helps develop room revenue and occupancy forecasts.• Prepares expected arrival list for front office use.• Monitors advances deposit requirements.• Handles daily correspondence.• Responds to inquiries and makes reservations as needed.

• Welcoming guests to the hotel in a polite, friendly and helpful manner.• Dealing with late arrivals and assisting with early check-outs.• Check out departing guests using the hotel’s accounting system.• Taking payment from guests in the form of cash or credit cards.• Answering telephone inquiries promptly & professionally & transferring calls on.• Being a point of contact for guests should they have any queries. • Arranging for brief tours of the hotels rooms and facilities.• Operating switchboard and directing calls appropriately.• Dealing with and resolving customer complaints.• Checking function sheets.• Managing group bookings for conferencing, the restaurant and accommodation.• Keeping up to date on all hotel products, services, pricing & promotional offers.• Completing the night auditing procedures with accuracy and attention to detail.• Maximize sales revenues through up selling and marketing programmes.• Provide information and literature about the hotel in person and via telephone.• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.

Serves as a receptionist, greets visitors courteously and directs them to the appropriate person.• Dealing customers who are transacting their Car / Vehicle Insurance. • Encoding the proper details.• Prepares bills and invoices on customers.• Reconciles books of account for improper balances and rectify.• Maintains and reconcile banking transactions.• Assists in Clerical Works/Filing.• Resolves customer inquiries relating their transactions.• Receives and send e-mails to the client• Assists in issuing checklist of Documentary Requirements.• Assists in issuing Certificate of Cover.• Assists in maintaining complete & up to date files in preparing reports required pertaining to the certificates issued for the month.