• Key point person for the Industrial Sales Operations Team, LENOX division• Gather internal and external data and conduct analysis of company sales and profitability • Develop methods for measuring company sales performance by conducting analysis of customer feedback surveys• Evaluate sales processes, programs, and systems to minimize costs and improve customer satisfaction• Facilitate sharing of reports and sales data between sales, marketing, and other departments• Proactively work with Data Management to ensure SAP and BW are accurate with territory assignments and sales data• Complete negative sales reports, monthly POS reports and ongoing filing of key sales metrics• Proactively manages departmental business rhythm planning, communications, and customer feedback• Ensures that all core business meetings are scheduled with logistics and other pre-meeting requirements identified and addressed accordingly • Serves as the primary scheduling interface with corporate in the planning and delivery of various corporate activities• Assists the Bandsaw leadership team with logistics of commercial events (field team meetings, vendor events, etc.)• Continually identifies opportunities to streamline functional activities for the business group• Maintain Industrial Sales Team Contact Information and Territory Maps• Assist with special projects as needed including internal communications and Salesforce.com activity• Proactively perform all administrative duties for Sales Leadership Team and Field Sales Team, effectively communicating through a multi-tiered and matrixed organization• Act as a resource to the Sales Leadership Team and field sales team, to troubleshoot basic issues with Microsoft Office tools, Element Fleet Management, OPR 2.0, Lenox Recognition Programs (Presidents Award, Ring Program), SBD Workplace, Lenox Certified Weld Center protocols and Salesforce.com

• Support CIO in all administrative duties, along with supporting two directors and key administrative resource for entire IT department• Managed daily and weekly calendars for CIO and directors, ensuring all attendees are on time and prepared • Conducted daily meetings for Center of Excellence team on SAP tickets and status• Maintained meeting agendas, created presentation materials, and created and distributed meeting notes and action assignments• Organized and planned quarterly ASUG conference on site for 150 attendees nationwide• Organized and facilitated department functions, meetings, holiday gatherings, and annual outings• Completed Microsoft Project 2013 training June 2015• Managed systems needs/equipment requests • Maintained high level of confidentiality • Arranged all travel reservations and submitted expense reports for CIO, Directors, and all IT staff with heavy Concur experience• Completed security registration for all visitors, greeted and escorted to appropriate location for meetings• Screened phone calls for CIO and Directors and assigned appropriate resource for inquiries• Ensured that all office supplies are ordered, organized, and stocked in an orderly and neat fashion, and upon demand of IT department• Completed CEB Project Management Training April 2016• Completed PM Alliance Project Management Beginner courses • As internal project manager role for the IT department, responsible for managing and maintaining all internal department projects • Assist with special projects by request of the CIO or Directors• Process invoices for CIO and Directors, appropriately coding and moving through workflow stages• Create purchase requisitions upon request for CIO and Directors for any department items needed• Manage and track internal projects, conducting weekly meeting with key stake holders• Assist CIO with all executive level meeting presentation prep, compiling departmental updates for executive level meetings

• Prepared meeting agendas, created presentation materials, created and distributed meeting notes and action assignments• Conducted weekly meetings for management and sales team• Organized and planned quarterly management meetings • Managed systems needs/equipment requests • Maintained high level of confidentiality • Managed daily schedule/calendar for President • Arranged all travel reservations and submitted expenses• Screened phone calls and visitors and ensured all calls were directed to appropriate resource• Ensured that general administrative activities are completed timely and accurately• Worked in a team environment with all levels of management to ensure ongoing, accurate communication among all staff members • Prepared PowerPoint presentations of moderate complexity • Prepared Excel spreadsheets of moderate complexity• Processed new hire and employee termination and transfer requests following protocol • Coordinated special projects

• Conducted training sessions through Live Meeting for AGB’s international and continental employees• Facilitated project plan to redesign and reorganize Electronic Share Point housing all Underwriting concepts and procedures• Acted as sole member of the Claim Repricing Project, completing all requests as needed• Mentored less experienced underwriters in development of technical skills• Trained employees on new processes and rating tools• Provided Underwriting support for New Business and Renewal Medical Quotes, Group Insurance, and Life/Disability• Communicated technical and financial concepts to internal constituents both verbally and in writing• Analyzed results for reasonability • Managed multiple tasks and effectively prioritize work and support and identify process improvements • Collaborated and share information cross functionally with internal constituents and external customers• Co-Facilitated new hire training classes for LEC in 2009 and 2010• Facilitated two Broker trainings in 2009 to effectively communicate Underwriting strategies• Facilitated Account Executive training in 2009 to bridge the gap between departments• Lead Sold Case Tracking project to assist department in correcting quarterly results• Facilitated internal project to increase communication between all divisions of Underwriting• Received 3rd Quarter Silver award in Innovation for my creation of our Sales Strategy Tool• Lead project to create Sales Strategy Tool and continued success for implementation• Trained employees on new processes and rating tools• Assisted management with organizing and training staff