• Responsible for monitoring the product. Schedule service, receiving incidents and requests from end-users• Responding to customer queries, via phone, email or chat timely. • Identifying customer needs and helping customers use specific features of digital machine.• Help clients in technical issue• Updating client data using System application and Product ( SAP)• Visit clients to improve and evaluate the services • Maintains clients relationship• Prepares Services… Show more • Responsible for monitoring the product. Schedule service, receiving incidents and requests from end-users• Responding to customer queries, via phone, email or chat timely. • Identifying customer needs and helping customers use specific features of digital machine.• Help clients in technical issue• Updating client data using System application and Product ( SAP)• Visit clients to improve and evaluate the services • Maintains clients relationship• Prepares Services Charge / Quotation and submit to client• Coordinates with technician about the problem encounter of client into their machine Show less