Cherry Walker Email & Phone Number

London, United Kingdom

Reporting directly to the Managing Director EMEA and International Controller.Managed invoicing and credit control for all London office clients (approx 200) based in Europe/Middle East and Africa and successfully reduced percentage of debt over 120 days past due from 22% in 2008 to 6% in 2009 (which continued to improve)Provided monthly reports to Senior Management on outstanding debts, highlighting those debts that were most critical, and any actions taken to recover the moneyWorked closely with Mercer billing team in Poland regarding integration of billing systems and credit control department in Liverpool following acquisition of ORC WorldwideImplemented an electronic filing process in the London office to reduce stationery and outside storage costs and assist with the smooth running of the officeSupervised and trained a colleague on the billing system to ensure there was sufficient cover in my absenceReported on, and maintained detailed records of new and cancelled data subscriptions, and forwarded to the Managing Director to help determine changes to improve business resultsResponded to client billing enquiries on an ad hoc basis, by telephone and e-mail, confirming details of the product or service that had been provided, and cancelling/re-issuing invoices where necessaryGeneral ad hoc duties including contact with the Inland Revenue to apply for Certificates of Registration for certain clients, maintain client records, update product/service price list each year following discussions with relevant department and senior management and distribute to clients

London, United Kingdom

Reporting directly to the Managing Director EMEA.Centralised all London office invoicing and debt collection by taking on this responsibility personally in order to streamline and improve efficiency of the entire invoice process from invoicing to collection, which led to promotion to above roleContributed to a project to develop and introduce a new client database and billing system which involved; providing detailed information and knowledge on all processes and testing the database as it was being builtPrepared new data subscriptions to include sending out welcome packs, set up online account for multiple contacts within client company and provide training on how to use data ordering system. Also handled subscription renewals and cancellationsProvided administrative support for Seminars run 3 times per year. Managed the promotional materials, list of attendees and all logistics, including menus, meeting packs, and invoices. Seminars ran smoothly and within budgetAssisted consultants by responding to basic client data requests and providing data as necessary by email Managed all invoices for data subscriptions and ad hoc data requestsDistributed a Client Satisfaction Survey, collated all responses and reported back to the Management team with areas of potential service improvements

London, United Kingdom

Provided secretarial and administrative support to a team of nine, to include preparing correspondence and reports and mailings of promotional materials to target lists.Prepared correspondence and reports for the Managing Director from audio tape and manuscriptProduced quarterly newsletters from articles submitted by colleagues and distributed to clientsMaintained stationery supplies and negotiated 30% discount with supplierOrganised office paper recycling schemeEstablished and maintained a small library of internal and external publicationsMaintained database of over 2000 companiesMaintained six weekly internal business calendar for London officeGeneral admin duties to include answering incoming calls, greeting visitors, incoming and outgoing post, data entry, filing, and maintaining records