Cherry Barba Email & Phone Number

Philippines

• Delivered delight to customers by responding to a wide range of enquiries relating to website/technical issues, placing orders, tracking orders and managing subscriptions via email.
• Brainstormed with colleagues to continuously improve our specialised team systems and processes and find new ways to delight the customers
• Hardworktogether with the team and cross-functional peers to bring to life initiatives and execute on the customers' needs.
• Workedwithexternal service providers such as warehouses and couriers to fix problems as they arise. Reaching out to couriers for any issues that may encounter and setting proper expectations to the customer on.
• Makingupdates such as the stocks available for certain products and helping customers with their profiles like editing of their addresses, emails and upgrading their subscription.
• Proactively communicate with customers regarding order tracking and updates shared by the courier and the warehouse coordinator.

Philippines

• Email Escalation support for riders, driver-partner and eaters.
• Investigating fraud related transactions following the recommended resolution as per the knowledge base.
• Tier2Support for consumer related contacts in the ANZ region handling escalated tickets from the BPO
• Handling delivery concerns from pick up to drop off and filing for claims if parcels were lost during the delivery trips.
• Update the customers with changes in address, delivery holds, and delivery notes
• Raising relevant C360 critical issues via Jira and working with the relevant partners such as the engineering team and the stakeholders through to resolution.

Makati, National Capital Region, Philippines

• Closedday-to-day sales for electricity, gas and solar connection of the households and businesses in Australia.
• Provide high quality customer service by ensuring all concerns, questions and queries were answered.
• Inboundandoutbound calls for sales and retention
• Emailandchat support to amaysim mobile

Makati, National Capital Region, Philippines

• Senior barista- support to shifts and the management to make sure every station have a manpower Coffee master journey- Making sure that customers have knowledge with coffee.
• Handling support by assisting customers with their orders and making sure that all orders have been made for a very timely manner.
• Maintain a clean and organized work area, adhering to health and safety guidelines. Perform routine maintenance and cleaning of coffee equipment.
• Assist in managing inventory by monitoring supplies and notifying management of low-stock items