Starshot is a global company that offers digital strategy services, consultancy and digital solutions. We deliver meaningful digital solutions that make a difference for your business and that simplify people’s lives.- I am responsible for prospecting, generating, and qualifying of leads through various resources- Collaboratively work with the Business Development Team in developing lead generation strategies to generate lead opportunities with prospective clients- Providing consistent, concise, accurate internal and external communications

• Handle inbound calls from client’s customers in an Energy Utility Business in Australia.• Assist customers with their queries over the phone.• Handle sales for new customers and assist existing customers with queries about their energy bills for gas and electricity. • Responsible for collecting, processing payments and making a payment plan for the customers.• Assist customers in cancelling and relocating their services when they move.• Responsible for creating tasks for deceased customers.• Provided first level of troubleshooting for supply concerns.• Assist customer in creating their account online or through the app and changing their plan.• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints

May 2017 – May 2018Customer Service Representative via Chat (Mobile Service)• Handle inbound chats from client’s customers in Telecommunications Business for mobile service• Assist customers with their queries by chat.• Handles new and existing mobile customers about service activation for prepaid customer, provide sales support (checking the status of their order, change / amend and cancel an order), setting up an account, making changes on their account such as plan or upgrade, processing a payment, setting payment arrangement, explaining bills, provide retention offers for churn threat customers, cancellation of an account, and provide first level of troubleshooting.• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaintsMay 2016 – May 2017Customer Service Representative via phone (Fixed Home & Internet Service)• Handle inbound calls from client’s customers in Telecommunications Business for Home phone and Internet service.• Assist customers with their queries and problems by phone.• Handles new and existing customers about setting up an account, making changes on their account, making a payment, setting payment arrangement, explaining bills, provide retention offers for churn threat customers, cancellation of an account, and provide first level of troubleshooting.• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

 Handle inbound calls from client’s customers  Assist customers with their queries and problems by phone or chat. Handles new and existing customers about setting up an account, making changes on their account, making a payment, setting payment arrangement, explaining bills, troubleshooting of their mobile devices. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints

 Handles inbound and outbound calls. Assist customers with their queries and problems by phone. Handles complains about their credit card (Stolen and unauthorized used or transaction) and process credit cards replacement.