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Overall Purpose of Job (job Summary) Provide professional customer service to all prospects and Ambank Group customers by delivering complete and accurate responses to ensure customers'​ satisfactionKey Responsibility (Main Task)Prepare monthly outbound calls report and performance report for all Customer Service Executives.Assign people to prepare monthly outbound calls report & performance report.Review Journal Voucher on credit card transactions.Identify and handle customer'​ enquiries completely and accurately.Ensure all inbound and outbound calls are attended to profesionally and courteously.Attend to customers'​ instructions for Financial and Non-Financial transactions.Assist Internet Banking customers in activating Virtual Card, resetting password, fail counts, and Web PIN.Perform Mobile Banking transactions via Mobile Banking System.Maximize opportunities to up-sell and cross-sell company's products and services.Schedule or act on any follow-up in accordance with Ambank Contact Centre guidelines.Cross selling balance transfer programmeOthers TasksGather feedback or issues that require escalation to complete.Educate customers on new product and services.Liase with CSD, RBD, Hire Purchase, and other SBUs on customers'​ request and transactions.Assist in investigation of production problems, suggest improvements, and participate in Contact Centre initiatives to increase effectiveness.Maintain confidentiality of organization's customers and data.Participate in trainings and refreshment courses to ensure knowledge is up-to-date.Adhere to work schedule as planned.Other ad-hoc duties assigned by Head of Department.